Dining Room Supervisor

SUMMARY: The primary responsibility of this position is to supervise and manage the activities of the dining room department staff and assist in the management of all dining room department operations.

DUTIES AND RESPONSIBILITIES:
1. Enforce performance standards, policies, and procedures as they relate to the operation, and monitor staff’s service on the dining room floor. Ensure smooth and efficient operations on a continual basis.
2. Ensure the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
3. Is responsible for assisting in the management and performance of the dining room staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities.
4. Ensures that dining room staff is providing exceptional guest service maintaining profitability of the Eagle’s Nest and the overall profitability of the Lake of the Torches Resort Casino.
5. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction.
6. Assigns daily activities and sections to dining room staff.
7. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage.
8. Trains and orients dining room staff to position responsibilities, department operating procedures and maintenance of hygiene and cleanliness guidelines
9. Computes guest check totals and completes cash handling on assigned Point of Sales System.

10. Works closely with the Eagle’s Nest Operations Manager to analyze dining room performance and implements enhancements to maximize revenues and increase guest satisfaction.
11. Is responsible for participating in the development and adherence to the Eagle’s Nest budget that may include staff and equipment forecasting.
12. Responsible for recommending and maintaining Eagle’s Nest objectives, standards and policies and procedures for review by the Eagle’s Nest Operations Manager.
13. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Eagle’s Nest Operations Manager of issues and outcomes.
14. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately eleven dining room associates.

POSITION RELATIONSHIPS:
Internal: Frequent contact with associates at all levels within all departments of the organization.
External: Extensive contact with guests and visitors. Occasional contact with suppliers and sales representatives.

EDUCATION: A high school education or equivalent is required.

EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, quality dining environment is required. Prior customer service and cash handling experience is required.

WORK ENVIRONMENT:
1. Work Conditions: The majority of responsibilities are performed within all areas of the restaurant with exposure to differentials in temperature.
2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where spills, wet floors, secondhand smoke or guest/employee behaviors may create undesirable conditions.
3. Physical Requirements: Continual walking, bending, standing and lifting is required.

KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent interpersonal, communication, delegation, problem solving and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Experience with PC’s and related software is preferred.

LICENSE REQUIREMENTS: Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission.

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Dining Room Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, guests and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each guest, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.