Patient Access Representative Lead - Admitting - Full Time

Summary:

Acts as a lead resource person to provide guidance and accountability for the Admitting department which encompasses registration, insurance verification pre-certification and cashiering. Offers suggestions to optimize staff performance through process redesign, policy/procedure implementation, communications and outcome feedback. Serves as a liaison between the Admitting Department and other Departments. 

Requirements:

• High school diploma or GED required; Bachelor’s degree is preferred.
• A minimum of three years of Patient Admitting and Registration experience or its equivalent is required.
• Maintains current knowledge of registration processes and systems, regulation and third-party payer issues, and automated systems through literature review and in-service.
• Demonstrates the ability to interpret customer requirements and recommends procedures for compliance with regulations and standards.
• Displays on-going leadership in promoting positive attitudes and ensuring exceptional customer service. Serves as a coach, mentor, team builder and facilitator.
• Demonstrates the ability to communicate and work with physicians, physician office personnel, associates and others in order to expedite the registration process to avoid negative patient service.
• Displays creativity in making process recommendations and to implement such change.
• Is self-directed, global thinker with the ability to work with groups as well as independently.
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner.
• Functional to intermediate skill level in Microsoft Office Suite including Outlook, Excel, and Power Point.

Work Type:

Full Time

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If you have questions or concerns, contact Dan Revada at dan. revada@christushealth. org