Dispatcher - Full-time

Job Summary:

The Dispatcher will assist in scheduling and dispatching workers, work crews, equipment, and service vehicles for conveyance of materials and equipment to job sites and plants. Duties include using XBE construction platform, telephone, and computer to transmit assignments and compiling statistics and reports on work progress. It will also include on-boarding and communicating with subcontractors, dispatch assignments and reconciling time for proper payment of Subcontractors.

Essential Functions:

1. Safety always wins. Prioritize safety above all else when scheduling and assigning people, trucks and equipment to appropriate locations, optimize delivery routes for efficiency and cost-effectiveness while maintaining a strong commitment to safety.
2. Respect and engage. Serve as the primary point of contact between customers, drivers, and internal/external stakeholders, upholding the value of integrity in all communications. Communicate changes, and updates promptly and professionally to ensure positive customer experience.
3. Ownership and caring. Provide exceptional customer service experiences and interactions with subcontractors, internal teams, and outside customers even in challenging or stressful situations.
4. Focused. Able to accept multiple inputs of information related to orders and deliveries and problem solve quickly, efficiently and in compliance with industry regulations. Identify bottlenecks, adjust scheduling or dispatching requirements, ensuring a smooth and effective workflow.
5. Dedication. Ensure that trucking deliveries meet quality standards and specifications, with a strong focus on safety in the production process. Conduct regular checks to verify the quality of scheduled deliveries, addressing any discrepancies promptly.
6. Protect family and friends. Promote and enforce safety protocols across all scheduling and dispatching activities, fostering a culture that prioritizes the well-being of all team members and stakeholders.
7. Communicate. Provide regular and transparent updates to management regarding operational efficiency, safety measures, and customer satisfaction. Maintain open lines of communication with all relevant parties, ensuring clarity in all aspects of scheduling and dispatching.
8. Compulsive tinkering. Continually improve procedures and processes to maximize efficiency and take advantage of technology. Encourage an inclusive and supportive work environment that promotes effective collaboration for successful project outcomes.

Requirements, Education and Experience:

1. 1-3 years construction experience, preferred.

2. Knowledge of construction operations and specifications.

3. Analytical and problem-solving skills.

4. Proficient verbal and written English

5. Proficient computer skills.

6. Excellent organizational, time management, and decision-making skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 5% travel by personal vehicle to offices in Western Mass and Conn based on the needs of the business.

Work Environment/Physical Demands:

This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. On occasion the job will require going out in the field and various organizations and schools/institutions. This is mostly sedentary outside of travel in an office space. This would require the ability to sit at a desk, frequent walking, bending or standing as necessary.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

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