Internal Sales Coordinator - Full-time

Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, aviation, and ports and borders sites in more than 150 countries. Hotels, prisons, courthouses, embassies, airports, military bases, and government buildings around the world depend on us for their safety and security. Astrophysics is an expanding, dynamic and fast-paced company looking for individuals who want to grow with us and be a part of a meaningful security mission. We currently have an immediate opening for an Internal Sales Coordinator located in City of Industry, California.

Job Summary:

The Internal Sales Coordinator maintains communication with Astrophysics agents in assigned territories, searches for new sales opportunities, and responds to tenders. This role processes quotations to customers and issues internal sales orders. The Internal Sales Coordinator maintains customer files and assists in collections from customers and agents in assigned territories.

Essential Functions:

Customer Service

• Take ownership of customer service program, including questions, forms, documentation, reporting, and suggested initiatives.
• Follow-up with all customers on their service experience.
• Document customer interactions, conversations and feedback.
• Provide timely feedback to management on service failures and customer concerns.
• Routinely generate and present customer service feedback reports to management.

Administrative

• Answer phone calls and emails from customers, respond quickly and courteously to resolve service needs and ensure customer service satisfaction.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and basic bookkeeping.
• Create and assign service claims and complete required documentation.
• Provide quotations for service visits, warranty contracts and process orders accordingly.
• Track and follow-up on service claims and spare parts shipping.
• Routinely update performance metrics and other service reports.
• Assist in coordinating service training, including managing registration, supplies, and food catering.
• Assist in filtering the database for due preventative maintenance, schedule, and send a monthly list to field service team.
• Assist in managing the field service schedule to ensure accuracy and efficiency.
• Book travel arrangements for the service team.
• Additional tasks as assigned by management.

Service Revenue Generation

• Proactively research service revenue opportunities. Assist in service bids and quotes for warranty, parts etc. and work on documents or reports required.
• Consistently track machine warranty status and systematically contact customers for warranty interest. Demonstrate strong service knowledge, and persuasive salesmanship to effectively convey service and warranty value.
• Generate detailed reports on customers contacted, quoted and sales conversion rate.
• Achieve or exceed agreed warranty and service revenue generation targets.

Education and Experience:

• Bachelor’s degree in business administration (B.A.) or related field
• 1-2 years of related experience
• Or equivalent combination of education and experience
• Word Processing software; Spreadsheet software and Internet software
• Bilingual - able to communicate, write and read in Spanish preferred

Position Type/Expected Hours of Work:

• Full-time, 8:00 am – 5:00 pm
• (Hours subject to change based on the needs of the business.)

Benefits and Perks:

• Excellent medical, dental and vision benefits and 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days, free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you need assistance or an accommodation while seeking employment, please call 1(909) 598-5488 and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Compensation details: 21-24 Hourly Wage

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