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in San Diego, CA
Manager, Regional Field Operations - East Bay Area
Estimated Pay | $62 per hour |
---|---|
Hours | Full-time, Part-time |
Location | San Diego, California |
About this job
Provide day-to-day management and resources to assigned Ventures practices including, development of goals to drive revenue, supported by a positive and productive patient centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention
Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty
Manage the business operations of assigned Ventures practices and be accountable for their financial and operational successes
Implement and enhance process improvement initiatives that provide greater efficiency across assigned Ventures practice operations
Convey a patient centric approach to service and care by driving performance through coaching others, role-playing and providing continuous training and support to excellence in patient service and satisfaction
Lead, manage, and coordinate the scheduling of implementation efforts for new Ventures practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management
Build a partnership and acts as a liaison between direct reports and Doctor, other VSP lines of business, and VSP shares services
Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors
Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty
Gain needed support from key stakeholders to lead and manage changes to successfully integrate Ventures practices
Job Specifications
Typically has the following skills or abilities:
Bachelor's degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Relies on extensive experience and judgment to plan and accomplish goals
Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
Strong leadership skills to coordinate and motivate teams, management, and doctors
Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing and budget
Proven ability to successfully manage risks/issues at multiple practices
Ability to elicit cooperation from Senior Management and other departments
Demonstrates ability to be a decision-maker showing balanced consideration of business issues
Excellent written and verbal communication skills and analytical skills
Strong business aptitude and problem-solving skills
Strategic skills to support envisioning work, program planning, and forecasting
Willing to travel as required (estimate 70%)
Must reside in San Francisco, Oakland, or San Jose Area
#LI-REMOTE
#LI-VENTURES
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please.
Salary Ranges: $78,000.00 - $142,500.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.