911 Dispatcher/Communications Officer

SALARY: $49,000 ANNUALLY/$23.58 HOURLY PLUS EDUCATION INCENTIVE, LONGEVITY, EMPLOYER PAID LIFE INSURANCE, AFFORDABLE BENEFITS AND AN OPTION FOR SHIFT DIFFERENTIAL!

SUMMARY: The purpose of this position is to answer emergency 911 and non-emergency calls and coordinate the appropriate response; provide support to field officers and provide administrative support. This is accomplished by prioritizing incoming calls; simultaneously operating a multi-channel radio console and a multi-line telephone while maintaining a computer aided dispatch system among other computer systems.

ESSENTIAL JOB FUNCTIONS

• Answers, evaluates and prioritizes incoming emergency calls; communicates effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire and/or medical response using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.
• Receives, coordinates and disseminates critical information from various sources and maintains radio contact with field units to monitor response, progress and needed support.
• Simultaneously maintains close contact with field units; communicates with department employees, other law enforcement and criminal justices agencies, emergency service providers and the general public to obtain and disseminate information; monitors radio traffic of other agencies.
• Enters, updates, requests and transmits information from a variety of sources to maintain current, accurate records or to access databases for information, warrant checks and/or driver's license and vehicle registration checks.
• Performs entries and inquiries in computer database related to warrants, protective orders, stolen guns and articles, vehicles, boats, vehicle/boat parts; monitors teletypes and broadcasts and disseminates appropriately; transmits warrant and other confirmations and responds to pick-up notices; and removes warrants and other entries from the database and maintains records of all warrants and other entries.
• Makes effective decisions and uses problem solving based on a limited amount of information in crisis or emergency situations; obtains information related to possible dangers on the scene such as weapons, narcotics, mental conditions and alcohol; tracks changing locations and maintains contact with caller; sends additional units when needed.
• May assist with training and the training program for new hires.
• Greets visitors in person in order to provide assistance or refer to the appropriate staff member or division.
• Assists with attorney and clergy visitations.
• Classifies and prioritizes calls to establish and coordinate the proper public safety response.
• Performs detailed work with a high degree of accuracy during stressful situations.
• Accurately understands various transmissions and transcribes information from one source to another in a timely manner.
• Reads and interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas; interprets telephone or radio call locations from maps by applying knowledge of the State highway system and geography in order to provide appropriate and timely assistance.
• Greets visitors in person; provides assistance or refers to the appropriate staff member or division.
• Provides back-up coverage for the department operator and monitors entrance ways to allow access to visitors.
• Performs other duties as assigned.

SUPERVISORY/BUDGET RESPONSIBILITIES

This position has no supervisory or budget responsibility.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of applicable State and Federal rules, codes and regulations and County policies and procedures.
• Ability to effectively operate a multi-channel radio, distinguishing and recognizing a variety of radio voice transmissions.
• Ability to recognize and monitor communications equipment problems and notify appropriate personnel for repair.
• Ability to memorize, retain and accurately recall information and codes; organize, assess, and prioritize multiple tasks, projects and demands; and adapt to constantly changing situations and effectively take appropriate action.
• Ability to communicate in a clear, concise and effective manner, both verbally and in writing.
• Ability to accurately understand various radio transmissions and transcribe information from one source to another in a timely manner.
• Basic proficiency level utilizing Microsoft Office applications including Excel, Word and Outlook; Open Fox; Computer based 911system; Windows based CAD; RMS; JMS; Eventide; instant messenger and the ability to operate other standard office equipment, including telephones, calculators, fax machines, etc.
• Self-disciplined and self-motivated to work alone and with others; ability to exercise good judgment in safeguarding of confidential or sensitive information.
• Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful situations.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent experience.
• Computer experience; proficient in typing.
• Valid Texas Driver's License.
• Must be available to work all shifts, holidays and weekends.
• Must obtain Telecommunication Operator certification through the State of Texas and TCIC/NCIC certification by the State of Texas within one year (1) of employment and maintain certification.

WORKING CONDITIONS

Position is located in an office environment with little or no exposure to environmental conditions. Health and safety hazards are minimal. No protective equipment is required. Fine dexterity, sitting, talking, hearing and vision are constantly required. Occasionally, walking, reaching and handling are required.

CONDITIONS OF EMPLOYMENT

• Must successfully complete a pre-employment drug screen.
• Must successfully complete a background investigation.

TATTOO LIMITATIONS

Visible offensive tattoos or body art are prohibited without exception to include, but not limited to, those that depict racial, sexual, discriminatory, gang-related or obscene language.