Customer Service Representative - State Farm Agent Team Member

Benefits:

• Opportunity for advancement

ROLE DESCRIPTION:
Dave Goodman - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and providing support to licensed team members will equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy into our team as we build success together.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include, answering phones, taking payments in person and over the phone, gathering information from callers and sending to licensed team members, explaining billing to policyholders, checking completed changes, filing, completing Certificates of Insurance, emailing forms and documents, ordering supplies, scanning documents, contacting policyholders for items needed, and sending policy holders and claimants to claims, etc.

QUALIFICATIONS:

• Dedicated to customer service.
• Ability to answer phones in a professional manner in a busy office setting.
• Be detailed oriented, people-oriented, be proactive in problem solving, able to learn computer functions on multiple computer programs, ability to work in a team environment, ability to multi-task, and have excellent communication skills - written, verbal and listening.
• Ability to ask probing questions to understand what a caller is calling for and pass the information on to other team members.

BENEFITS:

• Growth potential/Opportunity for advancement within my office.