Room Inspector

SUMMARY:
Monitor Room Attendants to assure quality guest service. Enter clean rooms in the computer, notify maintenance of repair problems. Notify Front Desk of check-out issues, out of order rooms, rooms that have changed to stay-overs. This position must have the ability to perform Room Attendant, Laundry Duties.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Will inspect rooms that have been cleaned by Room Attendants to ensure that the room is satisfactory, and an example of the standards held by KwaTaqNuk for our guests.
• Must have a keen eye for detail.
• Trains new Room Attendants or other housekeeping personnel and provides on-going direction.
• Performs Room Attendant duties when necessary.
• Holds the Housekeeping staff to the high standards of cleanliness held by the KwaTaqNuk.
• Will be required to know job duties of Room Attendants and Laundry Attendants.
• Investigates and/or reports hazards, unusual or suspicious circumstances to Housekeeping Manager for correction or follow-up actions.
• Notify Maintenance of repairs needed, and corrections required for proper room functionality such as but not limited to, plumbing or electrical issues, light bulb replacement, and doors / locks / window / phone functionality.
• Displays a high level of customer service standards set by the KwaTaqNuk when communicating with guests.
• Assists any persons in building or grounds needing direction or Resort information.
• Maintains open communication with Housekeeping Manager and Assistant Manager regarding issues that might reveal a weakness or vulnerable area of housekeeping discovered during operations.
• Will respond to any emergency at the property if the Housekeeping Manager cannot be reached.
• Will fill in for absent or sick employees, including Housekeeping Manager or Assistant Manager if needed.
• Ensure compliance with established rules and regulations.
• Provide leadership in the event of an emergency.
• Must always maintain composure in all situations.
• Other duties as assigned.
  

EDUCATION and/or EXPERIENCE:

• One (1) year of experience in housekeeping duties.
• Must have the ability to use standard office equipment and experience with computers.
• Have computer proficiency in Microsoft Word, Excel, Outlook, and the Property Management System (PMS).

CERTIFICATES, LICENSES & REGULATIONS:

• Required to watch Customer Service video.
• Required to watch Sexual Harassment video every two (2) years.
• This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
• It is always the responsibility of the employee to always have all documents current and valid.