Customer Service Specialist

Are you looking for an opportunity to put your skills to better use? Marclef Agency in Perry, Michigan, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service Specialist. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve sales goals and service standards. Whether you have experience in the industry or are looking to start down a new career path, this may be the place for you. No previous industry experience? No problem! If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know to be successful with Marclef Agency. You will benefit from additional training and development opportunities, making this a great opportunity to transfer and grow your skills. If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each customer, this may be the role for you. Apply today!

Hourly Base Salary Based on Experience

Hands on Training

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

• Meet new business production goals and objectives as established.
• Develop insurance quotes, makes sales presentations, and close sales.
• Develop ongoing networking relationships with real estate agents, mortgage lenders, title companies, auto dealers, etc.
• Process customer policy change requests.
• Secure all trailing documents from customers.
• Immediately greet all customers, in a friendly and helpful manner.
• Take premium payments for customers.
• Ask each customer for referrals.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Call customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

• Possess a genuine willingness to learn, be intuitive, resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Must possess, or be willing to obtain, Michigans property and casualty producer license.
• Must possess, or be willing to obtain, Michigan's life and health producer license.
• Must be awesome at opening doors and getting appointments from a cold start.
• Must be highly self-motivated.
• Professional phone etiquette.
• Career minded vision.
• Excellent spelling and grammar skills.
• Great customer service skills.
• Problem-solving capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.