FT Contract Opportunity | Customer Success PM

Job Title: Sales & Customer Success PM

Location: Remote; need to work PST hours

Duration: 18 Months

***MUST HAVE PREVIOUS EXPERIENCE WORKING AT MICROSOFT***

Lucid Consulting is looking for Sales & Customer Success Program Manager support.

Job Description.

• Build and own relationships with 10+ customers
• Educate customers on product capabilities, benefits, and how it can address customer needs based on a deep understanding of the product as well as an understanding of the customers' unique needs
• Share feedback/issues from customers back to the Microsoft team ensuring important issues are escalated appropriately and resolved promptly
• Lead meetings with customers and stakeholders, connect customers with other PMs inside Microsoft, and share customer learnings with the broader Microsoft team
• Drive consensus with your customers to encourage them to deliver on a change management strategy within their organizations
• Coordinate research with your customers' end users to identify pain points and prioritize scenarios
• Partner with customers to create and manage a project plan and schedule, including identifying and resolving blocking issues
• Track and measure usage and user engagement, and recommend changes to increase user engagement
• Communicate project objectives, strategy, tactics, and ongoing progress with executive leadership
• Troubleshoot and debug IT-related issues with customers
• Complete ad-hoc support requests related to program operations

Qualifications:

• Knowledge/background in software industry products/services/applications, with in-depth knowledge of Microsoft's products/services/applications preferred.
• Must possess extensive sales and marketing experience skills
• Strong cross team/group/org collaboration skills
• Ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues.
• The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others.
• Must have excellent communication skills to all levels (including Executive level), experience working with external vendors, strong project management skills, strong leadership skills, and demonstrated experience managing large-scale programs.
• Demonstrated success in learning and training principles/skills.
• Proficiency in Microsoft Office required.
• Go to market strategy experience
• Worked on MSFT internal projects

***MUST HAVE PREVIOUS EXPERIENCE WORKING AT MICROSOFT***