Retail Supervisor

Title: Retail Supervisor (hourly)

Property: Hotel 1928

Reports to: Assistant General Manager

Location: Waco, TX

ABOUT HOTEL 1928

In the heart of Waco, TX, sits the newly opened Hotel 1928, an inspired hospitality experience designed and developed by Chip and Joanna Gaines, and transformative hospitality company AJ Capital Partners. Located at 701 Washington Street, Hotel 1928 is the historic restoration and adaptive reuse of the former Grand Karem Shrine Temple Building. Named after the year the building was completed, Hotel 1928 offers 33 guest rooms, two food and beverage outlets, a café, over 6,600 square feet of event space, a rooftop terrace, and a retail shop featuring exclusive Magnolia-designed Hotel 1928 merchandise. Learn more at thehotel1928.com.

Working with Hotel 1928 is great because you get:

• Benefits available for full and part time employees
• A 401(k) plan
• Paid Time Off
• Employee Discounts
• Opportunity for Growth
• Positive Work Culture
• Central location right in the heart of Waco

ABOUT THE ROLE

The role of a Retail Supervisor is pivotal in overseeing and managing the day-to-day operations of the retail shop or department within the Hotel. You are responsible for leading a team of retail associates, ensuring excellent customer service, meeting sales targets, and maintaining the store's visual presentation.

WHO YOU ARE

As a Retail Supervisor, you are an experienced and motivated retail professional with a strong understanding of merchandising, customer service, and team management. You lead by example, inspire your team, and are dedicated to delivering an exceptional shopping experience for customers. You are organized, detail-oriented, and thrive in a dynamic retail environment. Retail Supervisor is responsible for overseeing and managing all aspects of a retail store.

WHAT YOU WILL DO

• Team Leadership: Supervise and mentor a team of retail associates, providing guidance, support, and training to ensure they deliver exceptional customer service and meet sales targets.
• Sales Performance: Monitor and drive sales performance, setting sales goals and targets, and implementing strategies to achieve and exceed them. Analyze sales data and implement measures to optimize sales and profitability.
• Customer Service: Lead by example in providing outstanding customer service. Resolve customer complaints and issues, ensuring a positive shopping experience for all customers.
• Visual Merchandising: Maintain the store's visual presentation, including product displays, signage, and store layout. Ensure merchandise is properly organized and presented to maximize sales potential.
• Inventory Management: Oversee inventory levels, including receiving, stocking, and conducting regular inventory counts. Ensure accurate and efficient stock replenishment.
• Loss Prevention: Implement loss prevention measures to minimize theft and shrinkage. Train staff on security protocols and respond to security incidents as needed.
• Operational Efficiency: Ensure the store operates efficiently and effectively. Monitor and manage daily operational tasks, including cash handling, opening and closing procedures, and staff scheduling.
• Product Knowledge: Stay informed about product offerings, pricing, and promotions. Train staff on product knowledge to assist customers effectively.
• Promotions and Marketing: Assist in planning and executing marketing and promotional activities to drive traffic and sales. Collaborate with the marketing team or manager to implement campaigns.
• Reporting: Generate and analyze sales reports, inventory reports, and other relevant data. Provide regular reports to higher management on store performance and suggest improvements.
• Compliance: Ensure the store complies with company policies, procedures, and industry regulations, including safety and sanitation standards.
• Training and Development: Identify training needs for staff and facilitate training sessions to enhance their skills and knowledge.
• Budget Management: Assist in managing the store's budget, including monitoring expenses, controlling costs, and maximizing profitability.
• Customer Feedback: Gather and assess customer feedback and reviews to identify areas for improvement and implement necessary changes.
• Continual Learning: Stay updated on industry trends, competitor activities, and retail best practices. Attend training and development programs as necessary.

Qualifications

• This role requires strong leadership, sales acumen, customer service skills, and a commitment to achieving sales targets and delivering exceptional guest experiences.

Equal Employment Opportunity:

AJCP is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.