HVAC Customer Service Representative

HVAC Customer Service Representative

At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.

We are currently looking for a Customer Service Representative to join our Team!

Position Summary: This full-time Customer Service Representative will interact with Robbins Heating & AC customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail.

Benefits:

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Holidays
• 401k Match
• Company Provided Uniforms
• Continuous Training
• Company Paid Certifications and Opportunities
• Company Outings such as, Summer BBQ and Family Christmas Party
• Provided Snacks and Drinks
• Twice a Year Bonus'
• Spiffs and Incentives
• Quarterly Team Breakfasts
• Birthday Celebrations
• Achievement Celebrations
• Tenure Incentives

Work Hours: Monday-Friday, 8am - 5pm

Pay Range: Starting at $16.00 per hour + spiffs and incentives

Job Duties/Responsibilities:

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Maintain technicians' daily schedules.
• Maintain customer accounts and record detailed customer interactions.
• Keep customers apprised of the tech's schedule/lead times.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Follow communication procedures, guidelines, and policies.
• Perform other related duties as assigned.

Required Qualifications/Attributes:

• High school diploma or GED
• Ability to multi-task, prioritize, and manage time effectively.
• Great communication skills and ability for active listening.
• Organizational skills
• Ability to adapt/respond to different types of characters.
• Strong phone interaction skills and active listening
• Computer skills & ability to learn new software.
• 2+ years of customer service and scheduling experience
• Knowledge of industry is recommended but not required.