General Manager

Job Overview:

As General Manager, you will be responsible for all facets of vacation rental daily operations. Establish systems and workflows, standard procedures, and quality control plans. Responsible for training, supervising, and supporting the daily field operations amongst all the field employees and contract workers while delivering excellent guest and owner experience. Manages staff in the day-to-day performance of their jobs and has full authority over personnel actions.

Essential Functions and Responsibilities:

• Supervise employees and team performance, train employees, coach, counsel, and motivate employees.
• Evaluate employees, investigate complaints or performance concerns, and implement disciplinary action as needed and in consultation with management.
• Ensure and maintain a safe work environment by educating and directing employees.
• Organize the operations team to manage housekeepers and contractual workers, process orders, maintain inventory, and control linen and supplies.
• Encourage and Promote company core values/standards.
• Manage the teams within the business to complete function tasks including but not limited to:
  • Promoting positive relations with our guests, owners, and vendors
  • Responding to owner and guest complaints and concerns
  • Performing unit quality and condition inspections.
  • Facilitate communication (last-minute changes, deliveries, etc.) with head housekeepers during morning briefings.
  • Load schedule, edit notes, input times, schedule housekeepers, and edit workflow in the property system.
• Manage the business to meet or exceed the following Key Performance Indicators
  • Net Operating Income to Budget
  • Owner Retention
  • Unit Count Growth
  • Guest Satisfaction
• Answer and monitor phones and email systems throughout the day.

Qualifications:

• Must possess excellent organizational, leadership, and communication skills (verbal and written)
• Charming "hospitality" demeanor.
• Ability to think creatively to solve vacation rental property owners' and guests' concerns with good common sense, reasoning, and judgment.
• Ability to complete multiple tasks promptly and efficiently and adjust to last-minute changes.
• Ability to learn new technology and implement as needed.
• Analytical skills and ability to dissect profit and loss statements, looking for opportunities to improve profitability.
• Four-year degree from an accredited college or university (Preferred) and
• At least three years of prior operational management experience (Preferably Hospitality)

Schedule:

This position is a full-time position located in Destin, FL. Typical workdays are Monday through Friday with flexibility to meet business needs.

About Us:

RealJoy aims to attract, hire, and cultivate the area's best talent!

RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida!

RealJoy is a faith-based company. Our company motto is "Because you Matter." We respect and appreciate all people. Our mission is to "Steward all people and properties entrusted to us with integrity and excellence." Our core values are Be Respectful, Be Excellent, Be Accountable, and Be a Leader. Be REAL!

If you want to become an integral part of a growing, fast-paced, fun-loving company, you will love being a member of RealJoy Vacations!