Sr. Director of Radiology

Job Title: Sr. Director of Radiology

This role will be over all 4 of the Pipeline Health facilities. (Memorial Hospital of Gardena, Coast Plaza Hospital, Community Hospital of Huntington Park and East Los Angeles Doctor's Hospital)

Job Summary:

The Senior Director of Radiology is responsible for the direction and leadership of the Radiology department. This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for Pipeline Health. While the range of duties and responsibilities is broad and varied, the position’s major responsibility is directing the day-to-day operations, budgeting, financial management, and human resource management. The Senior Director coordinates the activities of all Radiology departments across the system. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions:

• Formulates objectives, goals, and strategies within the Radiology department.
• Articulates and enforces standards for quality/safe patient care.
• Develops and implements innovative systems and processes that improve staff and patient quality and safety.
• Initiates, monitors, and enforces regulatory requirements.
• Holds self and others accountable to policies, standards, and commitments and provides timely follow through on questions and concerns.
• Ensures development of Radiology initiatives to improve patient satisfaction and family centered care.
• Effectively facilitates meetings within Radiology and organizational level.
• Interviews to select top talent, matching Radiology needs with appropriate skill sets.
• Develops and implements recruitment and retention strategies that support a culture of leadership.
• Assesses managers and staff development needs, identifies goals and provides resources.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.

• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Ability to operate in high-pressure situations.
• Excellent organizational skills.
• Demonstrated effective managerial and administrative leadership of clinical operations.
• Effective leadership abilities
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Ability to effect collaborative and promote teamwork
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications:

Experience:

• Seven(7) years relevant experience in the management of radiology and/or programs.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

Education:

• Bachelor’s degree in a relevant subject area such as Business, Healthcare Administration, or a related field.

Licensure/Certifications:

• Radiology Technologist license issued by the state of California.
• Certified American Registry of Radiology Technologists, ARRT, required.
• Current Basic Life Support, BLS, from the American Heart Association, AHA, required.
• Fluoroscopy (Fluoro) Certification/Licensure/Permit for state of employment, preferred.