Vice President of Professional Services

Vice President of Professional Services
[In-person or Remote]
 
We are looking for an experienced and operationally minded leader to drive the successful delivery of our ERP products and services.  Reporting to the Chief Customer Officer, the VP of Professional Services will direct and oversee the entire Professional Services organization and will lead our main functions of Project Management, Conversions, and Implementation.  This is a rapidly growing team that needs the right leader in place to help build for scale by putting in place the necessary foundational elements of people, process, and tools to drive efficiency within our projects.  In this role, you’ll be a critical member of the leadership.  You will be expected to put in place all of the fundamental components of a high performing SaaS Professional Services organization; including implementation methodology, portfolio tracking, team resource optimization, PMO, Conversion Tools, and Best Practice Configurations. 

The VP of Professional Services will be expected to understand how to set & drive KPIs, vastly increase project efficiency, ensure product adoption, and elicit customer satisfaction with the delivery of our products.  In particular, driving project throughput while maintaining quality is a key expectation.  This is a critical role as the company is experiencing high growth and building for scale.  You will oversee programs and projects to ensure that services are efficiently meeting our contractual obligations and customer needs.  You will be responsible for supervising managers, meeting with clients and vendors, and ensuring that all service functions run efficiently and evolve to a matured state.  The expectation as VP of Professional Services is that you’ll be able to set a vision, streamline operations, provide visibility into the project backlog, and boost revenue through productivity gains realized across the Professional Services functions. 

If you are an experienced Professional Services leader looking to build a stellar team and deliver exceptional results with a growing ERP SaaS company, we want to hear from you!
 
Key Responsibilities:
 

• Understands how to deliver complex ERP software and has had exposure to both SaaS and on-premise delivery of Professional Services
• Experienced leader that understands how to fundamentally run a PS organization
• Has managed P&L and is able to identify levers that drive PS margin
• Sets clear KPIs and holds team members accountable for delivering results
• Is proficient in all PS functions; including Project Management, Data Conversion, and Implementation
• Seeks opportunities to augment our internal project capacity through development of professional services partnerships.
• Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency
• Proactively monitors projects, forecasts closures, and ensures the team has what is needed to deliver results
• Is keenly aware of how to operationalize and can naturally pull levers to produce the necessary results needed by the company
• Manages hiring against budget, establishes proper onboarding protocols, provides guidance on performance management, maps clear career growth opportunities, and retains top talent
• Effectively manages the backlog based on projected closures to ensure the backlog is being burned down at an appropriate rate and monitors new bookings to ensure proper resource allocation
• Plans appropriately to ensure MoM, QoQ, and YoY the Professional Service organization meets and/or exceeds their targets

 
Key Attributes:
 

• Experienced leader that understands how to build a PS organization
• Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual, program, or project forward
• Complex problem solver to unblock an individual, program, project, or task
• Strategic planner and thinker that can map out how best to operate based on the strategic imperatives, KPIs and desired outcomes of the organization and company.
• Operationally minded to ensure the right methodologies, systems, tools and processes have been implemented to operate as efficiently and effectively as possible.

• Discipline with properly monitoring all projects on a WoW, MoM, QoQ, YoY basis to ensure operations are run in a smooth and predictable manner.

 
Qualifications:
 

• Minimum of five years leading and/or managing within a Professional Services organization, ideally with an ERP company or a System Integrator of complex SaaS.

• Excellent organizational, operational, and strategic planning experience working with Managers, Directors, VP, and C-level Executives.
• Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time.

• Bachelor’s degree or higher

 
At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
 

• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium

• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium

• Generous PTO and Holiday Time
• Company-sponsored events

 
BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
 
BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
 
BS&A Software is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
 
If you need accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Jayson.Wolf@bsasoftware.com.
 

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