Plumbing and HVAC Dispatcher - Customer Care Representative

Our company, A. Johnson Plumbing and Heating, Inc., is currently hiring for a full-time Plumbing and HVAC Dispatcher - Customer Care Representative to effectively dispatch our technicians while providing excellent customer service in the Clifton Park, NY area. This dispatch and customer service position earns a competitive wage of $20 - $25 per hour, depending on experience.

In addition to competitive pay and our family-oriented, supportive culture, we offer in-house training and more!

So, now that you've learned the who, what, where, and why, you may be wondering HOW to apply for this dispatch and customer service job? It's easy! If you have great phone skills with previous experience in an operations position, just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This dispatch and customer service position is full-time and typically works 7:30 AM - 4:30 PM, Monday - Friday.

As a Plumbing and HVAC Dispatcher - Customer Care Representative, you manage a variety of administrative tasks and act as the liaison between our field staff, the office, and our customers. Each day, you work hard to meet daily revenue goals by prioritizing the most urgent calls. You take incoming customer phone calls and match the right technician to every job, always striving to maximize revenue. As you speak to the customer, you keep note of their needs so that you can relay accurate information to our technicians. Professional and interpersonal, you establish great rapport with our customers to help encourage repeat business.

You carefully manage the whereabouts and needs of every technician in the field. A skilled problem solver, you organize and route our field staff to increase opportunity and cut down on drive time. Throughout the day, you update our clients on the technician's progress. You also take payments and manage billing information. After a phone call is completed, you create report summaries for our senior management. Additionally, you call the customers to follow up and ensure that they are satisfied with their services. When new dispatchers are hired, you shadow them to assist with their training. You love helping people and take pride in your ability to think on your feet!

ABOUT A. JOHNSON PLUMBING AND HEATING, INC.

For over 40 years we have been the top pick in the Capital Region for heating, cooling, and plumbing services! We pride ourselves in providing the best customer service paired with exceptional products at affordable prices. Working with residential/light commercial clients, we provide plumbing, heating, ventilation, and air conditioning services to our loyal customer base and seek to extend our reach to even more clients in the area! Having top-notch employees who are further dedicated to providing the best there is to offer in-home services, we believe that we can begin transforming our community one job at a time!

We wholeheartedly believe that our success is due to our phenomenal crew that has bought into our mission and vision here at A. Johnson Plumbing and Heating, Inc. We want to foster a work environment where everyone enjoys coming to work and feels a sense of accomplishment at the end of the day. We believe in equipping our team with the best products, leaving them never wanting more, and feeling fully supported and prepared to provide top-notch services. We honor our employees' desire for growth and advancement, so we provide exceptional reimbursements for schooling and even tool replacement, as well as provide ongoing training and continuing education opportunities. We are dedicated to providing a positive work environment where everyone is a part of the team!

OUR IDEAL PLUMBING AND HVAC DISPATCHER - CUSTOMER CARE REPRESENTATIVE

• Detail-oriented - organized and precise for maintaining operations
• Diligent - committed to following through on tasks and objectives
• Great communicator - exceptional customer service and phone skills
• Personable - easily builds a great rapport with clients
• Problem solver - tactfully diffuses conflict in a professional and calm manner
• Go-getter - dedicated to meeting and exceeding goals

If this sounds like you, keep reading!

REQUIREMENTS FOR A PLUMBING AND HVAC DISPATCHER - CUSTOMER CARE REPRESENTATIVE

• Experience in a professional operations position
• Ability to develop positive working relationships and create a rewarding work environment
• Superb leadership skills

If you enjoy talking on the phone and can meet the above requirements, we need your help. Apply today to join our amazing dispatch team as a Plumbing and HVAC Dispatcher - Customer Care Representative!

Location: 12065