Lead Customer Service Representative

Lead Customer Service Representative

Division of Workers' Compensation

Case Management Unit

Annual Salary: $37,681 - $39,523

Why you will love this position:

The Division of Workers' Compensation offers a dynamic, energetic, and engaging environment in which to flourish and demonstrate operational excellence. The Division is modernizing its internal and external processes and procedures, and there is immense opportunity to contribute to an exciting, forward-thinking, fast-moving, collaborative environment. As part of the team, you will enjoy the genuine spirit of cooperation and shared goals revolving around helping Missouri's citizens.

What you will do:

• Assist with unit tasks, division modernization, and special projects with variable complexity, difficulty, or level of responsibility.
• Use independent critical thinking in daily tasks.
• Electronically separate Division documents into proper Case files for injured employees.
• Review and provide quality assurance for externally scanned documents and request rescans as necessary.
• Assist with the documentation, storage, retention, and destruction of paper documents.
• Assist in developing training plans and training for all team members.
• Look for efficiency in the work the unit is responsible for.

Qualifications

• 4 years of relevant experience

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Desired Attributes

• Associate degree in business or a closely related field
• Proficiency using Adobe Acrobat Pro, Microsoft Word, Excel, and PowerPoint.
• Strong interpersonal skills and ability to professionally communicate orally and in writing.
• Ability to excel in progressive responsibility roles, including but not limited to the project lead, training others, and serving as the primary point of contact for complex tasks.
• Ability to be highly motivated and work as part of a diverse team.
• Ability to quickly learn new applications/systems.
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Ability to complete assignments accurately within specified timeframes.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of the benefits and more offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found . Our benefits package can be reviewed with this link:

If you have questions about this position, please contact: Katherine Lange at katherine.lange@labor.mo.gov

The State of Missouri is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.