Customer Success Program Analyst

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for:

A Customer Success Program Analyst Responsible for supporting the Customer Success Managers ("CSMs") who serve as the owner of the post-sales relationship with our most valued and high-profile customers.

To succeed in this role you must have experience in:

• Build our Customer Success playbooks and templates that support key CS activities

• Lead and develop the CS community to support the CS org, serving as a primary internal point of contact and the voice of the CSM profession.

• Develop and execute programs and projects as needed by the CS leadership team in partnership with other key CS support functions including operations and enablement

• Evaluate program effectiveness and continuously iterate based on feedback and program metrics

• Create, implement and oversee communications programs for the CS organization.

• Proactively gather feedback from Customer Success Managers and other stakeholders to continuously refine process documents

Desired Qualifications:

• 3+ years Customer Success Management, Program Management, &/or Customer Success Support Experience

• Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive teamwork and program excellence

• Self-motivated while approaching work with empathy and a creative, problem solving mindset

• Outstanding time and process management skills, ensuring nothing slips through the cracks

• Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

• Bachelor's Degree or equivalent military and/or work experience

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Parental support for children with developmental and learning disabilities

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $96,600 and $138,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.