Member Services Coordinator PT

The St. Louis Jewish Community Center (the J) has been providing excellent health and cultural experiences for the entire community for over 140 years. Members and program participants enjoy access to state-of-the-art facilities and programs, arts, and sports experiences. Employees enjoy a large range of benefits including a complimentary membership! The J's culture is warm and inclusive to all, employees are safe being who they are at work. Be a part of this amazing team and community.

SUMMARY

Provide exemplary customer service for all internal and external agency constituents by assisting visitors/ members of the J as well as provide for the safety and well-being of patrons throughout the facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently check members in, provide them with guidance as required, and direct guests to the Sales Team.
• Proactively engage guests to convert to members. Facilitate campus tours, ensure applications are properly completed, verify status, and take pictures for membership cards. Serve as liaison between members and program areas.
• Answer multi-line telephone system: answer a variety of questions regarding programs and classes offered, center operations, etc. Must develop in-depth knowledge of agency offerings and core activities.
• Accept reservations/registrations for classes, services (massage), programs, and courts. Add registrants to appropriate rosters and process payments as necessary.
• Ensure that workspace and equipment are cleaned on a regular basis. Use proper materials and safety apparatus, as needed, to successfully complete said task.
• Report any and all deficiencies and/or issues to the appropriate supervisor utilizing prescribed communication tools and method. Learn and follow all J procedures regarding accidents, emergencies, and incidents.
• Respond to member and guest queries about programs, services, and various pieces of equipment and their utilization and operation.
• Perform other related duties as assigned.

QUALIFICATIONS

• High School Diploma or GED preferred.
• Current CPR Certification for the Professional Rescuer, First Aid and AED. Must be maintained to hold position; training will be provided if do not already hold certification.
• Prior customer service and sales experience desired.
• Must be able to multi task and prioritize in a busy environment.
• Must be able to follow verbal and written directions and communicate effectively with internal and external audiences in a professional and courteous manner.
• Excellent interpersonal and communication skills with a strong customer orientation.
• Ability to perform as a strong team player in a high performance team.
• Proficient and able to operate general office equipment, including: computer, copier, picture ID camera, fax, printer and switchboard telephone. Demonstrated skill and ability to use Microsoft Office and to learn other organizational software programs.
• Independently apply and carry out policies and procedures within assigned area of responsibility.
• Must have the flexibility of schedule to work nights, weekends, and holidays.

For more information about the J, please see our website: www.jccstl.org
The J is an Equal Opportunity Employer and participates in the Department of Homeland Security's E-verify Program.