Outreach and Enrollment Coordinator

We currently have an open position for an Outreach and Enrollment Coordinator. This is an hourly, non-exempt full-time position.

Increase public awareness of services and affordable healthcare options available at the Center for Family Health. Represent CFH in public outreach activities.

Essential Duties and Responsibilities:

• Excellent customer service skills- understand and demonstrate the importance of great customer service
• Provide structured education on health coverage, provide follow up information as needed.
• Provide initial and re-enrollment assistance, complete application(s) with appropriate documentation, problem solve gaps in health coverage
• Coordinate Outreach activities inside and outside of the Center. Take lead in conducting and distributing outreach materials to help build health coverage option awareness.
• Plan, document and initiate engagement strategies to increase awareness of CFH services
• Provide appropriate referrals, support and linkage to care
• Schedule may include night and weekend hours.
• Insure accuracy of all outreach and enrollment data collection

Uninsured and Self- Pay Review:

• Collect and record transactions in Practice Management system. Daily reconcile PM batch to cash receipts
• Assist in reducing self-pay receivable balances
• Monitor and verify program eligibility through appropriate databases
• Arrange payment plans, follow up, and or refer delinquent accounts to collection agency
• Add or forward insurance information to insurance billing staff
• Record results of direct/telephone contacts in PM system
• Communicate account status and exceptions to the Patient Accounts Manager
• Conform with and abide by all regulations, policies, work practices and instructions.

Education/Training/Experience:

• Minimum of High School Diploma.
• Previous experience working with the public

• Excellent written and verbal communication skills.
• Excellent Customer Service Skills
• Computer experience with Microsoft Office
• Technical ability to set up equipment for presentations
• Ability to work effectively and independently within their work area.
• Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees
• Routine testing/training on various job related skills and competencies

The Center for Family Health is an Equal Opportunity Employer. All applicants have equal opportunities of employment irrespective of their race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, physical or mental disability, genetic information, pregnancy, or protected veteran status, and any other legally protected class except when these factors constitute bona fide occupational qualifications.