Technical Services Coordinator II

To Apply: Interested parties should go to our website, https://jcisd.workbrightats.com to complete an online application.

Summary:

Works with 1 to 5 local school districts to assist in facilitating organizational responses to district technology, educational, and administration needs, in accordance with the Technology Plan and policies of the Jackson County technology consortium.

Areas of responsibility will include, but not be limited to:

• Systematically providing advice, guidance and support to all staff in matters pertaining to information access and processing.
• Systems administration within the Local Area Network. Work with the technology team to help seamlessly integrate technology into the educational learning process.
• Troubleshooting and repairing computer related equipment.
• Installation, support, and maintenance of client workstations, servers, networking equipment, software, and other instructional technologies.
• Maintain and manage local district technology issues using the service desk repair ticket management system.

The Technical Services Coordinator will play an integral part in the oversight, implementation, security, and support of one or more local school district's technology services as a part of the Jackson County technology consortium.

Essential Duties and Responsibilities: Work is performed under the general supervision of administration. An employee in this position may be called upon to do any or all of the following:

1. Promote the use of technology in education and act as consultant to district employees in integrating technology in the delivery of district curriculum, programs and services.
2. Assist in the selection, purchase/lease, installation, and implementation of technology throughout the district, including client workstations, servers, networking equipment, software, peripherals, and other instructional and administrative technologies.
3. Facilitate the coordination of training for all support staff and users throughout the district. Serves as a resource person for systems development, hardware, software and user issues.
4. Install and configure systems and applications software with assistance from the technology team.
5. Administer and manage district computer networks, including user accounts.
6. Assign tasks to IT Technicians working within their designated district(s).
7. Maintain and/or increase competency in information systems and related areas through reading, course work and attendance at conferences, seminars and workshops.
8. Promote legal procurement and use of all software/media supported by the district.
9. Develop and maintain district equipment and software inventory.
10. Interact with:
    1. Technology Services Manager - to receive assignments, review operations and exchange information
    2. Information Systems Manager - to receive assignments, review operations and exchange information
    3. Database Applications Specialist - to help solve more difficult application related issues
    4. Systems Engineer - to help solve more difficult computer/technology related issues
    5. Repair Technician - to arrange additional support when necessary and exchange information
    6. Teachers - to review requests for information; assist in solving information systems problems and formulate solutions to hardware/software problems
    7. Support Staff - to review work orders and set priorities, resolve operating problems, make day-to-day assignments as necessary, and coordinate user assistance
    8. Central Administration Staff - to exchange information, resolve information system problems, and to keep sensitive technology information confidential
    9. Vendors - to review offerings and discuss with the Technology Director
11. Perform other assigned duties and responsibilities not in conflict with applicable laws, Board policy, or conditions of employment as assigned by the Technology Services Manager, Technology Director or Superintendent(s).
12. Regular and predictable in-person attendance is required for this position.

Education and Experience:

• Associates degree in a computer related field, or equivalent to that which normally would be acquired by completing a two year technical trade or a four-year college degree program in Electronics, Computer Science, Management Information Systems or a related field
• Knowledge and experience working in educational institutions preferred
• Three years of successful, related work experience in computer systems repair, information management, or an equivalent combination of education and experience
• Administrator experience in a Microsoft environment is required.
• Experience in Windows and Mac operating systems, Windows 2000, XP, NT, TCP/IP, Internet, Microsoft Access, Microsoft SQL-Server, and other productivity software applications.

Certificates, Licenses, Registrations: Valid Michigan driver's license and good driving record required. A+ and Network+ certifications preferred.

Employment Date, Salary, and Fringe Benefits: Anticipated employment date is as soon as possible. This is a 52 week position. Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience; new employee salary range is $65,382 - $80,058. Paid health, dental, vision, life and long-term disability insurances, sick, vacation and personal business days.