Desktop Support

LOCAL CANDIDATES ONLY. CONTRACT TO PERMANENT POSITION

My client is an Electronic Medical Record company, and they are tasked with supporting Desktop Support needs for a medical organization.

Must Haves:

• strong PC hardware knowledge

• basic network troubleshooting skills

• SCCM Experience, (imaging pc's)

• basic knowledge of active directory

• ability to install software from simple to moderate complexity

• Working in enterprise environment strongly preferred

Clients Job Description:
Please note the Desktop Support Analyst role requires a professional committed to success who has excellent client-facing skills and can identify a path for enabling best practices for the enhancement of the Desktop Support team. Average work week is 40 hours per week and about 1 week per month as an on-call resource.

BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS

• Excellent written/verbal communication and organizational skills

• Ability to work independently with minimal oversight

• Be able to prioritize workload and perform in a fast-paced and challenging environment

• 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and Microsoft Office Suite, Web Browsers, etc.

• Comprehensive knowledge of Microsoft Windows 10

• Solid understanding of Active Directory

• Ability to support Microsoft Exchange

• Basic networking understanding (small and home office networks, VPN, etc.)

• Ability to recognize, evaluate, and resolve problems effectively

• Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

• Participating in team discussions and planning via Microsoft Teams on your desktop and cell phone

Working Arrangements:

• Will require after hours on call support

• Work is performed in a standard hospital environment with minimal exposure to health or safety hazards