Host

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Derby City Gaming Downtown, we know success starts with you: our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to making Derby City Gaming Downtown such a great place to work and play.

Company Benefits Include:

• 401k (with up to 5% company match)
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account and Health Savings Account
• Complimentary Short and Long-Term Disability
• Complimentary Life Insurance
• Paid Time Off
• Tuition Reimbursement ($4,000 per year for undergrad, $5,000 per year for graduate)
• A Variety of Team Member Discounts (Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts, Free Parking, and more!)
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Free Uniforms and Discounted Dry-Cleaning Services
• Round-Table Lunches with General Manager
• Promotions, additional opportunities and the chance for further professional development are also available.

FUNCTION

The Host at Derby City Gaming Downtown greets and seats guests for food and beverage service while maintaining the seating flow and service of the dining room.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• Adheres to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
• Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
• Maintains confidentiality and security of relevant information.
• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
• Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Maintaining interpersonal working relationship among all personnel.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Ability to work effectively with others
• Ability to work in fast-paced environment
• Excellent oral and written communication skills.
• Willingness to work flexible hours including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

• Customer Service or Food & Beverage experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license
• Experience with Open Table, preferred

Applicants must be 21 or older. Derby City Gaming Downtown is an equal-opportunity employer.

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