Regional Service Manager

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Responsibilities of the Regional Service Manager include, but are not limited to:

• Develop, manage, and accomplish territory service strategies that attain targets set by corporate and regional management objectives
• Maintain high standards of customer satisfaction within area of responsibility
• Complete territory responsibilities to cover a broad range of customers
• Participate in development and coordination of field service schedules
• Oversee management of Service Technicians, Assemblers and Fabricators
• Participate in recruiting of Service Technicians
• Manage safety programs, schedules and records
• Oversee and manage fleet vehicle maintenance
• Oversight of shop organization and consistency across branches
• Involvement in all emerging technical issues
• Report all emerging issues to Regional VP, service employees and Project Managers
• Provide technical support to the field as indicated by the Regional VP, Engineering Manager and PM’s
• Support all Regional District Managers in their technical roles
• Make recommendations related to, and manage, capital equipment needs
• Participate in weekly communication meetings to assist in a final solution to emerging issues, to be aware of new issues, and to review service schedules with the team
• Manage regional technical training as directed by Regional VP and corporate per the following
• Assist in training program development
• Assist in development of technical diagnostic procedures
• Assist in training aid/equipment development
• Assist in scheduling instructor led training (both corporate and regional)
• Delegation of training to DM’s as deemed necessary
• Develop and support; training schedules and required materials with RSM Team
• Deliver technical training programs to internal and external customers
• Meet all budget and reporting targets

Qualifications of the Regional Service Manager include, but are not limited to:

• Bachelor's degree or 2 years technical degree preferred
• 10 years of industry and 5 years of management experience
• A strong mechanical equipment background is required, with specific rotating equipment experience preferred
• This position requires the individual to possess strong organizational skills, time management skills, and communication skills

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Additional Information:

Physical Demand: Long periods of standing and sitting

Working Conditions: Office environment, shop and field

Training/Certifications: N/A

Shift Time/Overtime: 7 am - 4 pm - Overtime when needed

Travel: Occasional regional travel to branch facilities and customer locations

Education: Bachelor's degree or 2 years technical degree preferred

Shift Time/Overtime: 7 am - 4 pm - Overtime when needed

Travel: Occasional domestic travel and daily driving to customer locations

Education: Bachelor's degree or 2 years technical degree in motor vehicle studies preferred

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
 

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V