Spa Support Host/Esthetician

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Fun

Audacious

Magic

Inclusivity

Love what you do

You are Important!

Who Were Looking For:

• Outgoing, responsible, positive individuals who are genuinely passionate about driving exceptional customer experience
• Eager and sales-oriented professionals with enthusiasm about beauty and skincare products, and have experience in the retail market
• Must be a people-person with natural charisma that creates rapport with customers and builds long-lasting client retention
• Our new hire Bootcamp training is scheduled March 4th March 16th 9am-5pm. Full attendance is required, and all eligible candidates MUST be available to attend every day of Bootcamp!
  
  

Job Duties and Responsibilities:

• Support the front of house and the Trainers by providing coverage when there's PTO, call out or for lunch coverage
• Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
• Responsible for selling the brands unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
• Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
• Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
• Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
• Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
• Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
• Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
• Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
• Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
• Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders
• Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
• Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team
• Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
• Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices

Job Qualifications and Requirements:

• Must be eligible to work in the US, and have a valid New York Esthetician License
• Must have 2+ years with customer service and retail, with minimum 1 year in the spa/beauty industry
• Experience working with client booking systems, and selling skincare products
• Must be flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month
• Be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
• Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction
• Must be willing to support across all locations, when necessary, to further support and drive the business
• Must be able to effectively deliver all menu services and workouts after successful completion of FaceGym bootcamp training

Pay Structure:

• Studio Host $25/hr
• Trainers are paid according to the standard pay structure of hourly versus commission wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher total service commission (which is issued at 26% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the primary duty category of client service time (issued at $25 per hour)
• $40/hr event pay
• Retail commission: 25% for skincare and manual tools, FaceGym EMS and electric tools 10% commission, and 3rd party product at 5% commission

Our Company Benefits:

• Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
• Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
• Diverse medical coverage options for individual & family, through employer-contributed health insurance
• Dental and vision coverage for individual & family
• Generous PTO (paid time off) packages, for both full-time AND part-time employees!
• Employer-sponsored life insurance, and 401K pension plan
• Confidential employee assistance programs through independent third-party provider
• Great discounts on FaceGym workouts and products
• Exceptional education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition

FaceGym F.A.M.I.L.Y. Values:



Fun

• We have fun working together
• We bring joy & excitement to beauty
• We feel good when we make others feel good

Audacious

• We strive to innovate every day
• We make confident & informed decisions
• We are brave & seek to disrupt the industry

Magic

• We collaborate together with purpose
• We go above & beyond to make things shine
• We find ways to surprise & delight our clients

Inclusive

• We support and learn from each other
• We are kind and respectful to each other
• Our differences are what makes us stronger

Love what you do

• We are positive & passionate
• We live the values of our brand
• We are obsessed with our customers

You Are Important

• We enjoy a balanced lifestyle with well-being
• We share our ideas to improve our business
• We bring our whole selves into our work