Helpdesk Technician

Helpdesk Technician

Madera, CA

Payrange : $22 to $25 per hour

About the company:

A dynamic organization committed to providing top-notch technology solutions to our clients. Our team prides itself on delivering exceptional customer service and maintaining a deep understanding of the intersection between technology and business operations. We operate with a close-knit team approach, emphasizing effective change management to minimize downtime and maximize efficiency. If you're passionate about technology, excel in customer service, and thrive in a collaborative environment, we want you to join our team.

About the job:

As a Helpdesk Technician, you will play a crucial role in providing technical support to our clients across various locations. You will be responsible for troubleshooting hardware, software, and networking issues, ensuring smooth operations and minimizing disruptions. Additionally, you will be involved in building, setting up, supporting, and maintaining various technologies, including network equipment, user workstations, printers, scanners, and peripherals. Your excellent customer service skills, coupled with your deep understanding of technology's strategic impact on business operations, will be essential in delivering high-quality support and maintaining client satisfaction.

Duties and Responsibilities:

• Provide onsite technical support to clients, including hardware, software, and networking troubleshooting.

• Install, configure, and maintain network equipment such as switches, access points, routers, etc.

• Support and maintain user workstations, laptops, desktops, thin clients, and other devices.

• Install and configure user software applications, general apps, ERP software, etc.

• Set up and provide support for printers, scanners, and other peripherals.

• Manage inventory, including disposal and intake of technology assets.

• Document all activities, including troubleshooting steps, solutions, and configurations.

• Work closely with team members to ensure seamless operations and effective change management.

• Demonstrate self-sufficiency and the ability to work independently with minimal supervision.

• Uphold the company's mission and values while delivering exceptional service to clients.

Qualifications:

• Minimum of 2 years of experience in a similar role.

• Proficiency in Microsoft products.

• Experience with firewalls and basic helpdesk troubleshooting.

• Strong knowledge of hardware, software, and networking concepts.

• Excellent customer service and communication skills.

• Ability to drive to various client locations as needed.

• Detail-oriented with a commitment to thorough documentation.

• Willingness to work in Madera, CA.