Shift Leader

We are looking for a results-driven Shift Leader be responsible for the overall management of a daily shift. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Responsibilities may include supervising bakers, drivers, and other crew members. Food service industry experience in fast paced, customer focused food service environment is highly desired.

Skills:

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Scheduling and Ordering
• Continually training employees- striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Qualifications:

• High school or equivalent (Required)
• Associates Degree or higher (Preferred)
• Day Shift (Required)
• Night Shift (Required)
• Driver's License (Preferred)
• Food Handler Certification (Preferred)

Benefits:

100% shared tips

50% off cookies, up to a 6-pack!

Performance Bonuses

1 free cookie per shift

Christmas Day, Thanksgiving and New Years Day off!

Skills:

• Proven successful experience in managing a staff of 5-15 people
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• A keen attention to detail
• Self-starting capabilities to take initiative