Front Desk Associate

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care.

We celebrate self-care as an everyday luxury for everyone, anywhere, at any time. We are doing this by becoming the world’s leading ethical and clean nail-care brand with a diverse and empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We’re not just building a company.

We’re on a mission to transform an entire industry.

We are MiniLuxe.

Are you MiniLuxe?

The passion for a People First culture is our greatest asset. We believe diversity is beautiful. We believe having passion and creativity in your craft and career will help to drive our business. If you believe in these values and are about being your best self and having fun; then we would love to have you join our MiniLuxe Family.

Job Description

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Host/hostess:
· Is knowledgeable of all service and product offerings and can effectively communicate with clients.
· Is business savvy to recommend service upgrades and communicate about retail products.
· Greets and hosts every client.
· Meets and exceeds client expectations.

Clean:
· Manages flow of the MiniLuxe clean lab, keeping COVID requirements
· Manages studio organization.

Manage service floor:
· Observes all areas of service floor to ensure appropriate timing and client engagement is to standard.
· Contacts clients according to late policy.
· Accurately books appointments

Drive Revenue:
· Educates clients about polish offerings, service upgrades, loyalty program, membership and retail.
· Effectively optimizes bookings for maximum client intake.
· Invites clients to re-book,or book reoccurring appointments.
· Optimizes the booking system.

Requirements and Skill Sets:
· Possesses a passion for beauty
· Delivers an amazing client experience in a premium brand environment
· Operational excellence through accurate and effective appointment booking
· Ability to multi-task
· Use of computer equipment

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Ability to lift 25 lbs.
· While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break).
· The employee frequently is required to stand and walk.
· Must be able to bend/kneel.
· Must be able to handle light cleaning supplies and chemicals.

Compensation:
· Competitive hourly wage.
· Paid Time Off.
· Benefits including Medical, Dental, Vision, and FSA health plans.
· 401k