Hostess/Host

Restaurant Host/Hostess

About the Position

The Hosts primary responsibility is to greet members and guests in a courteous and professional manner. The host works closely with the entire food and beverage team, performing any task necessary to ensure a high-quality experience. As the Host is the first point of contact for the guests, the Host will at times assist the Server by providing guests with beverage service and managing the table set up. Excellent communication skills and the ability to multitask is required for this position. As with all positions, the position will continually exemplify and promote the core values, mission and culture of the Grey Oaks Country Club team.

About Grey Oaks Country Club

Considered one of the premier Country Clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club's facilities include a 63,000-square-foot east clubhouse, 12,000-square-foot golf pro shop, golf performance center, 30,000-square-foot wellness center, sports center, and the pool café, a 22,000-square-foot complex with indoor and outdoor dining overlooking an expansive resort-style pool with a wading entrance, waterfall, and lap lanes. Additionally, The Estuary offers a 20,000-square-foot clubhouse with indoor and outdoor dining overlooking the golf course, as well as a golf pro shop and his-and-her locker and card rooms.

In addition to our facilities and amenities, our staff continuously commits itself to unparalleled professional service for our members and their guests. There are over 250 professionals working at Grey Oaks. Located in Naples, Florida, Grey Oaks in 2021 earned the coveted designation as a Platinum Club of America for the second straight year. Learn more at our website www.greyoakscc.com.

About You

You are an outgoing and personable professional and you have a desire to excel in the hospitality industry. You understand and live by the concept of being a "team player", making sure that collaboration is essential to your success, as well as the success of those you work with. At the same time, you have enough experience and strength to ensure the right thing is being done. You care innately about people and your goal is to please your customers and fellow employees. "It's not in my job description" is not part of your professional vocabulary. Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day, and displayed with every decision you make.

Primary Responsibilities

• Welcome and greet members and their guests to the club with a smile and by using the member/guest’s name.
• Assist with seating and answering member inquiries/questions.
• If immediate seating is limited, must be able to provide members with estimated waiting times, and record guest names, locations, descriptions, and the number of people in the party on the waiting list.
• Must understand club standards and be comfortable communicating this to members and their guests, including but not limited to clothing, electronic device policy, reservations, etc.
• Treat all members in a respectful manner to ensure their complete satisfaction.
• Interact with members as they arrive and as they leave the dining area to ensure a positive dining experience.
• Perform opening and closing duties as needed.
• Monitors members’ dress and professionalism to ensure the club is always well represented.
• Knows all table numbers and floor charts in the designated F&B outlet
• Work with an open mind, a positive attitude, and a smile.
• Ensures correct handling procedures to minimize China and glassware breakage.
• Ask servers if there is anything that they may need to expedite service.
• Make sure that daily menus are clean and properly placed in the dining room.
• Assist with any room re-sets when other responsibilities are completed. (Moving tables and chairs, restaurant set up, etc.)
• Understands and utilizes all safety and sanitation practices.
• Adheres to all policies and procedures of the Club as established.
• Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.

Compensation & Benefits

Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry.

Grey Oaks is an Equal Opportunity Employer

Knowledge, Skills, and Qualifications:

• Minimum 6 months to 1 year Hosting experience in a hospitality setting. Wine, beer and cocktail knowledge a plus. Point of sale computer experience desirable.
• Ability to interact with customers, coworkers, and management in positive, supportive, cooperative ways.
• Knowledge and ability to effectively communicate
• Ability to work in a fast-paced, customer service-oriented environment, perform duties under pressure, and in a timely manner.