Operations Manager

JOB TITLE: Operations Manager

Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, beer, spirits, and more. We have been voted North Bay Business Journal’s Supplier of the Year (Wine Beer & Spirits Awards), and most recently “Best Place to Work” by Best of Napa County Magazine.

GENERAL JOB DESCRIPTION

The Operations Manager has complete responsibility for inbound operations, outbound operations, or a cross functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead and supervise a team of Warehouse Leads and 100-300 hourly associates within the facility
• Responsible for the overall safety, quality, performance, and client experience of the shift
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
• Accountability for meeting and exceeding operational goals
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network
• Meet Client Service Lease Agreements daily
• Performs other related duties as assigned by management
• Regular and reliable attendance and punctuality

MINOR DUTIES AND RESPONSIBILITIES

• Commitment to excellence and high standards
• Flexible, and able to move within other warehouse positions
• Acute attention to detail
• Ability to understand and follow written and verbal instructions
• Processes all packages for shipments to include packaging, labeling, stacking, and palletizing
• Ability to manage time and carry out orders efficiently and effectively
• Takes initiative and can positively motivate the work force
• Candidates must be flexible to work weekends and/or overnight shifts regularly.
• Possess strong communication skills to interact with all aspects of the organization

QUALIFICATIONS FOR THE JOB

• Bachelor’s degree from an accredited university or 2+ years recognized fulfillment experience
• Direct management experience for an hourly employee population and its performance
• Experience with performance metrics, process improvement, and Lean techniques
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• 5+ years management experience in a manufacturing, production, or distribution environment

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods of standing/walking.
• Occasionally lift, carry and/or move up to 50lbs
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl.
• Continually work near moving mechanical parts
• Occasional loud noise
• Occasional varying environmental temperature changes

PAY AND BENEFITS

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance

Supplemental Pay: Bonus pay

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.