Greeter

The objective of the Greeter is to welcome patients and their families to all ORI facilities in a friendly, efficient, and courteous manner. The Greeter is also responsible for assisting with patient check-in, inquiries, directions, and initial questions regarding the facility while providing a team-based approach to patient care and an exceptional patient experience. The Greeter will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.

Duties and Responsibilities include but are not limited to:

1. Greet patients in a prompt, courteous and helpful manner.
2. Provide excellent customer service to incoming patients by directing patients to their specific department needs.
3. Assist patients with wheelchairs (pushing and pulling)
4. Distribute paperwork to appropriate team:
   • Patient Navigators: TDI, FMLA, etc.
   • Medical Secretary: Disability Insurance (Aflac, Unum…)
   • Medical Records: Medical Records Requests
   • Miscellaneous: Walk in requesting copies of X-ray, MRI, and MRI follow up notes
5. Accurately and expeditiously register and update patients’ demographic information.
6. Collects patient copays and past due balances.
7. Complete End Reconciliation
8. Remain accountable and follow through on all commitments made to patients.
9. Compliance with HIPAA and OSHA regulations
10. Responsible for contributing to department development.
11. Other duties may be assigned as necessary.

Performance Requirements:

Knowledge:

1. Health iPass
2. Excellent computer skills
3. Microsoft Suite (including Outlook, Word, Excel, Calendar)
4. Effectively communicate tasks or projects to team members
5. Ability to collaborate with supervisory teams and administrators on projects or assigned tasks.

Skills:

1. Ability to have an upbeat and positive attitude.
2. Maintain a clean and professional appearance.
3. Familiarity and follow through with all HIPAA compliance.
4. Attention to detail.
5. Self-motivated, showing initiative to tackle important issues, problems, and tasks.

Abilities:

1. Embracing ORI’s mission and vision through friendly and patient-oriented service
2. Demonstrate excellent teamwork, organizational, and communication skills.
3. Adheres to processes, while looking for opportunities for innovation and improvement
4. Critical thinking skills and deliberate decision making.
5. Able to work at a fast pace, while demonstrating patience with patients
6. Adheres to processes, while looking for opportunities for innovation and improvement
7. Assertive

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 50 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment.

Position Type and Expected Hours of Work:

This is a full-time, Monday through Friday position. Shifts will be assigned in advance but may vary depending on the Company Schedule. The hours will typically range from 7:30 am to 5:00 pm.

Travel:
No overnight travel is expected for this position. There may be occasional local day travel to Company Divisions.

Required Education and Experience

• High School Graduate or equivalent
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint)

Ortho RI is an equal opportunity employer committed to diversity, equity, and inclusion in all aspects of the recruiting and employment process.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.