Host- Norwood

Reports to: General Manager/Department Manager

Job Summary:

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders.

Responsibilities and Duties

• Believes in and follows all team standards and expectations.
• Adherance to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Perform host stand set-up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Is aware of and abides by all liquor service laws.
• Alert Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Processes guest retail sales.
• Take to-go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

Minimum Qualifications

• Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
• Food Safety certification, as state law requires.

• Good hearing for safety and accurate communication (with or without accommodation).
• Must be able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or any other food/alcohol certification if required by state law.
• Compliance with our dress and appearance policy including black slip resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.