Host/To-Go (2024 Season)

JOB SUMMARY

Help our guests find the best riverside seat! Hosts for the Nantahala Outdoor Center work primarily in River’s End Restaurant with the opportunity to work at a variety of food and beverage outlets around our Flagship Campus as well. Hosts that excel in their position may have the opportunity for advancement into a Server position if the hiring need arises. Applicants must be at least 16 years of age and 21 to be able to do to-go deliveries. We can take on some host's that aren't 21 and wouldn't be able to do to-go orders. Availability depends on the the current staffing needs. Host's are seasonal employees who report to the Front of House Manager. We are searching for applicants who can begin in March, April, and May for our 2024 peak summer season.

THIS POSITION WILL START BETWEEN MARCH 25 TO MAY 17 OF 2024

Responsibilities

• Greet and seat guests in a professional and timely manner
• Take completed orders from the restaurant to lodging across the company property using a company vehicle
• Checking identification to verify legal age requirements for all guests
• Handle special needs, wait lists, and table assignments
• Promote to guests the adventures that NOC has to offer, and provide local area information and/or directions, as needed
• Maintain and supervise front-of-house cleanliness (inside and outside) and bathrooms
• Assist Servers with drink orders and enter food tickets into P.O.S system as needed
• Complete side work and front of house duties as outlined by the manager on duty including but not limited to: stocking brochures, rolling silverware, folding kids menus, cleaning rugs, restocking drink stations, filling ice chests
• Assist Servers, Bussers and/or Management teams as needed
• Function as a team player
• Other duties as assigned

Qualifications

Required

• Great communication skills
• Strong understanding of exceptional customer service
• Able to take direction well and work independently
• Thorough understanding of the flow of restaurant operations
• Knowledgeable about menu items and food and drink specials
• Tidy appearance and professional manner

Preferred

• Previous hosting experience

Physical Requirements and Working Conditions:

• Must be able to carry up to 30lbs
• Must be able to speak clearly and concisely
• Must be able to bend, stoop, twist and climb ladders
• Must be comfortable working in a fast paced environment
• Must be able to stand on their feet for long periods of time

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.