Manager, Enterprise Sales Support

Segra is searching for a dynamic and experienced Manager, Enterprise Sales Support to work in one of our Segra offices (preferably). We are open to considering different U.S. based locations at the hiring manager's discretion. Must be near a Segra office, as this will be a majority-office-based role not remote.

Role Overview:

Responsible for the direct management of the day-to-day operations, supporting the Enterprise Sales Division in all Markets. The Enterprise Support Groups consist of Pre-Sale and Post-Sale processes.

The Sales Support Manager creates and implements the strategic vision for Sales Support to partner with Sales to increase revenue and maintain a positive customer experience. This role is accountable for developing and executing Segra's business tactics to recognize revenue faster and mitigate churn. Provides inspiration, motivation and guidance to employees and the sales force within the company. Provides guidance to various levels of Sales leaderships to ensure they maximize the expertise of their assigned Sales Support Rep to increase their team's success, along with meeting their market goals. Interview, hire, and train the best talent for Sales Support while keeping existing employees up to date on current processes, policies, products, and systems by providing continuing education. Works with key stakeholders in all departments to understand how the activities of the Sales Organization impacts the company, and then develop best business practices to streamline process.

Required Qualifications:

• Minimum of 3 years of experience working in Telecommunications - CLEC or LEC.
• Prior leadership experience with direct reports.
• Previous experience working in sales support, customer service, or related role.
• High school diploma, GED, and/or higher education (i.e. - bachelor's degree, associate degree, etc.)

Preferred Qualifications:

• Previous experience leading a team of 8+ employees.
• Computer Literacy Skills: Dynamics, eSuite Solution, SharePoint, Microsoft Office Suite, CV Ticket, ArcGIS software by ESRI, AKIPS Bandwidth Utilization Portal, Ceridian Dayforce, Port Control, DASH Address Validation Tool, SiteOrigin WordPress, Multiple Third-Party CSR Portals, etc.
• Ability to learn quickly and be adaptable to work within multiple database applications and modules to monitor the quote workflow from signature to biller.
• Ability to manage multiple projects and escalations in a fast-paced environment.
• Must be a positive and engaged leader.
• The customer is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.
• Ability to display a professional and polished demeanor and image when working with customers.
• Ability to work with all levels of leadership as well as internal departments to assist with managing escalations.
• Ability to meet with clients in person or virtually.
• Excellent communication skills (written and verbal)

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.