Customer Service Representative

Job Description: Title: Customer Service Representative Duration: 05+ Months contract Location: Warwick, RI (Remote) Client: MetLife Timeline - Anticipated Class Start Date: In person training, transition to virtual after nesting (6/27/24) Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch Onboarding: First 3 Days Training Dates: 05/01/2024 – 06/12/2024 Nesting: 06/16/24 – 6/26/24. Requirements: Ability to report to work in person during training Mon-Thurs and train virtually on Fridays. This will take place out of the client Warwick, RI office. Once nesting is complete associates will transition to work from home. Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required) Able to use video during interviews, coaching, and virtual training. An ability to work during the hours of operation of Monday-Friday 8:00am – 6:00pm EST must be flexible in regard to shifts worked, which may change based on business needs. No time off planned during training until the end of nesting. A high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service roles is preferred. Work under immediate supervision reporting to an immediate supervisor. **Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 8:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance. Behaviors consists of: Attendance Ability to use reference materials Class Participation Interpersonal skills Grasp of Material Decision making Confidence Level Ownership of learning Technical Skills Adaptability and flexibility Equipment Coordination: For this role you will be issued clients equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to the client within a week of your assignment ending.