Director of Program Management

Director of Program Management

Req number:

R2264

Employment type:

Full time

Worksite flexibility:

Hybrid

Job Summary

We are looking for a motivated Director of Program Management ready to take us to the next level! If you have 5+ years of experience in managing large IT projects, Child Welfare or related Health and Human Service, developing and executing complex project plans encompassing OCM, and are looking for your next career move, apply now.

Job Description

We are looking for a Director of Program Management with 5+ years of experience in managing large IT projects, Child Welfare or related Health and Human Services, and a Bachelor’s degree in one of the following Business Administration, Social Work, Engineering, and or MBA. This position will be full-time and hybrid.

What You’ll Do

• Directs, manages, plans, and leads a team of programmatic staff responsible for executing vision, system requirements, change management, training of field staff, and successful implementation of a new CCWIS system

• Development, refinement, and finalization of system requirements.

• This includes crafting a visionary blueprint that balances innovative solutions with adherence to federal and statutory mandates

• Leads team to collect detailed functional and non-functional requirements from various stakeholders. Analyze these requirements to understand their impact on business processes and system design

• Provide exemplary leadership to a team comprising specialized leads in Programmatic, Change Management, and Training domains

• Foster a culture of excellence and collaboration, guiding the team towards achieving strategic objectives

• Strategically engage with partners and external stakeholders, ensuring their meaningful involvement in the system's evolution

• Spearhead initiatives to gather and integrate their insights, thereby enriching the system's design and functionality

• Provide consistent updates to community stakeholders in a variety of mediums

• Champion the representation of Child Welfare programmatic and practice perspectives within the project framework

• Advocate for these perspectives, ensuring they are integral to the project's vision and execution

• Act as the principal liaison and communication conduit between the Assistant Secretary of Child Welfare, the IT department, PMO, and the System Integrator Vendor

• Develop a comprehensive training strategy that addresses the needs of different user groups within the organization

• Address challenges with creative problem-solving while maintaining strict adherence to timelines, budgetary constraints, and quality standards

• Form a strong relationship with the business stakeholders and IT, partnering to resolve project related issues, provides project status updates and escalates issues and concerns appropriately

• Evaluate current process and work within the team to create innovative approaches with IT, PMO and SI vendor to solve complex needs and problems

• Drive team execution and communications with management and stakeholders

• Manage project issues and risks and escalate as necessary

• Manage project conflicts, challenges, and dynamic business requirements to keep the project running efficiently

• Work with the team leads to resolve people problems and project roadblocks

• Able to do postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity

• Implement and support programmatic principles, rules, and processes

• Proactively identify and eliminate impediments and facilitate flow of project work

​What You'll Need

Required:

• Bachelor’s degree in one of the following Business Administration, Social Work, Engineering, and or MBA or related field preferred

• 5+ years of Experience in managing large projects

• Experience in Child Welfare or related Health and Human Services

• Experience in developing and executing complex project plans encompassing OCM, training, requirements gathering, and representing program office needs and objectives in IT projects

• Experience in leading large multifaceted teams to execute and lead successful project implementations

• Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure

• Ability to drive effective meetings: workshops, design, and problem-solving sessions

• Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting and communicating with users and customers

Preferred:

• Child Welfare or CCWIS experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.