Automotive Service Advisor

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview
Here at Tire Pros, we take pride in being the best at what we do, but we also have fun while we're doing it. We also provide excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Laughing and having a good time
• Being a part of a Top Tier quality shop
• Excellent Training and Development
• Competitive Compensation
• Excellent Benefits

Job Summary
Advise and consult customers on vehicle service needs while building a relationship to create a lifelong customer. Create repair orders for customers and communicate with the service department. We strive to make someone leave happier than they came to us.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred experience but not required:
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician