Front Desk Associate

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.
You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service and take pride in creating smiles and resolutions.

Company Overview
Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.

Job Summary

• Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones, checking-in members, process payments, etc.
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring facility is clean and safe

Qualifications

• Previous customer service experience preferred
• Strong communication and customer service skills
• Upbeat and positive attitude!
• Passion for health & fitness
• Basic computer proficiency

Benefits/Perks

• Fun work environment
• Free Gym Access