Patient Services Representative

Job Summary

The Staff Patient Service Representative is an integral part of the health care team. The receptionist assists the health care team in a professional manner in the health clinic setting. Responsibilities include assistance in opening clinic and closing clinic (turns on computers, disperses messages, registers patients and schedules patients); working with all health clinic personnel to ensure an efficient and safe environment of care.

Duties and Responsibilities

The Staff Receptionist performs the following duties as assigned.

1. Provides clinical services.
   1. Greets patients and visitors upon arrival
   2. Answers telephone lines promptly.
   3. Correctly enters registration and insurance information into computer.
   4. Secures all necessary signatures on patient’s medical record.
   5. Coordinates the delivery of patient care provided by the health care team.
   6. Various secretarial duties.
   7. Verifies insurance benefits and obtains necessary information needed.
   8. Collects patient payments.
   9. Schedules follow-up appointments as needed.
   10. Participates as a team member and promotes teamwork by assisting others with patient care and department activities.
   11. Maintains adequate inventory of medical forms, supplies.
   12. Learns all aspects of registration, scheduling, etc for optimal efficiency of the office.
   13. Demonstrates strong initiative to get daily work finished and processed.
   14. Communicates effectively with patients, physicians, providers and others.
   15. Demonstrates accurate judgment.
   16. Notify supervisor of any problems, in a timely manner and works to resolve said issues

Knowledge, Skills and Abilities

Required

• Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Clinic’s current operational protocols
• Knowledge of medical terminology and appropriate abbreviations
• Ability to read and comprehend short correspondence, and memos
• Ability to document, with clarity, all information relevant to a patient’s needs
• Ability to effectively present information in small group situations to patients, Clinic staff, and the general public.
• Ability to work cooperatively with community agency personnel to coordinate services for patients
• Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
• Ability to prioritize and allocate resources

Preferred

• Spanish speaking and writing skills

Credentials and Experience

Preferred

• One (1) year of practice experience in a clinic office setting.

Required

• High School Diploma or GED