Hotel - General Manager

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Resident Hotel General Manager Description:

This Residential Hotel Manager is responsible for managing daily hotel operations. This candidate will live at the hotel and be provided with a deluxe 2-bedroom suite, with all expenses for housing paid. Expected to achieve planned goals for revenue and profit while maintaining standards while providing exceptional guest and employee satisfaction. This is an environment of dignity and respect, and you should be the role model for all. The General Manager should thrive in an environment that requires an independent operator that can work within the company guidelines without requiring constant supervision. Also, must love the extended-stay sector and want to meet and learn about each individual guest.

Resident Hotel General Manager Financial Expectations:

· Manage and provide input to the annual budget by forecasting changes in operating expenses and labor cost.

 · Provide business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. Also, provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rates.

· Assistance sales efforts as directed by the Management and the corporate sales organization.

· Train front desk staff to successfully perform selling techniques and procedures for current promotions.

· Revenue management and based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.

Resident Hotel General Manager Guest and Employee Satisfaction Expectations:

 · Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.

· Obtain satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.

· Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages.

· Deliver leadership by conducting business professionally and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.

· Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.

Hotel Resident General Manager Compensation and Benefits:

• Accommodations of a 2-Bedroom apartment are provided for Resident General Managers at our hotels. Utilities, including High-Speed Internet, are included - also pet friendly!
• Medical, Dental, and Vision including 401k retirement plan with company matching up to 6% contribution
• Salary ranges from $55,000 - $60,000, depending on the experience
• Compensation breakdown= 60K salary + 30K free housing + 12K bonus = 100K all in package to manage location
• Short and Long-Term Disability Income*
• Term Life and AD&D Insurance 
• Vacation PTO & Holiday/Sick PTO 

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 133926#post

Tony Pizzola

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Goodwin Recruiting (Forbes America's Best Recruiting Firms 2020, 2021, 2022, & 2023) is a full-service recruiting agency that was founded in hospitality.

Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do.

We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in their field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike.