Loss Mitigation Underwriting Supervisor

The Loss Mitigation Underwriting Supervisor is responsible for the daily activities and operation of the Loss Mitigation Underwriting team to ensure proper servicing of delinquent investor/insurer owned residential mortgage loan products that results in reduced delinquency levels and reduced losses. Underwriters will have advanced skills and techniques relative to the loss mitigation underwriting of residential mortgage loans, for the purpose of reducing delinquency/default/foreclosure. They are fully versed and compliant with all the state and federal regulatory collection and loss mitigation requirements, including but not limited to, the CFPB’s January 2014 and 2017 implementation. At Servbank, it is important to understand each borrower’s personal situation and make appropriate recommendations and arrangements to avoid future Default. This person is a subject matter expert with regards to industry loss mitigation techniques and Regulations. All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our clients.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities:

• Assist in the development and maintenance of the default policies & procedures and operating manual(s) required for functions within responsibility area compliant with CFPB, State, GSE, and GNMA requirements and regulations.
• Ensure staff protects the privacy of the mortgagor(s) through strict enforcement of procedures on Non-Public Information (NPI) standards.
• Maintains and documents MSP loss mitigation workstations
• Establish a random review process to monitor inline QA results for the department
• Ensures implementation of department procedures to accommodate investor and/or insurer changes and updates.
• Monitor staff workload volumes to ensure proper coverage of all loans in the loss mitigation underwriting department.
• Evaluates individual staff performance and recommends merit increases, or disciplinary action, to the Manager of Loss Mitigation.
• Maintains a thorough working knowledge of all loss mitigation offerings of all investors and insurers, as well as state and federal guideline updates.
• Prepare ad hoc reports as required.
• Conduct annual performance appraisals for direct reports and approve performance reviews for subordinate staff.
• Corresponds with GNMA/FHLMC/FNMA, brokers, agents, and attorneys regarding short-sale and/or settlement offers on the borrowers’ property
• Performs such other duties as may be assigned by the Loss Mitigation Manager or other senior management .
• Achieve Monthly and Corporate related targets

Experience and Skills:

• Minimum three years of experience within default mortgage servicing with an emphasis on Loss Mitigation
• Thorough knowledge of all State and Federal requirements as defined, but not limited to CFPB, GSE, GNMA and Investor rules and regulations
• Excellent oral and written communication skills
• Microsoft Office proficiency (Word processing and spreadsheets, data entry, PC input, etc.)
• Familiarity with Investors’ and PMI practices
• Residential and consumer product knowledge
• Loan servicing knowledge (investor, escrow, payoff, cashiering, ARM, etc.)
• Strong negotiating skills
• Competent use of Loss Mitigation tools and techniques
• Ability to work independently
• Goal oriented
• Knowledge of GNMA, FNMA, FHLMC, MI, and various other investor/insurer loss mitigation requirements
• Experience with foreclosure timelines and mediations
• Experience with, Modification, Short Sale, and Deed in Lieu policies and procedures
• Experience successfully managing a staff of employees

Education:

Bachelor’s Degree in business related field or a combination of education, NMLS licensing highly preferred

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.