Project Engineer I

Position Summary: 

 The role of the Project Engineer is to execute a variety of projects for the diverse clientele that utilize Stored Tech as a Managed Services Provider. This position focuses on delivering projects according to scope utilizing Microsoft Server, M365 products and Azure cloud services. StoredTech's primary goal is to deliver client delight with each solution.

Key Duties and Responsibilities: 

•  Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations. 
•  Staging of several types of technology including Desktops, Laptops, POS systems, Server hardware, networking including wireless, switching and firewalls. 
• Installation of hardware at the customer site. 
• Installation of software including Hypervisor technologies and OS level. 
• Migration and support of customer specific applications. 
• Work with Project Managers to identify tasks and timelines for completion. 
• Provide clients with updates and set expectations for work to be completed. 
• Provide technical support to clients during project implementations. 
• Posting time entries accurately to tickets and tasks using Stored Techs ticketing system. 
• Create and maintain project documentation using Stored Tech's documentation tool, including technical specifications, configurations, and support documentation. 
• Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination. 
• Perform any additional job duties as requested by management to contribute to the overall success of the organization. 

Required Skills and Abilities:  

• Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP. 
• Understanding of server hardware including Raid and Idrac Technlogies. 
• Basic knowledge of Networking including wireless, wired and Firewalls. 
• Basic knowledge of M365 products and services. 
• Basic knowledge of how backups work. 

• Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V. - Bonus skill
• Backup platforms including Veeam and Datto Ticketing systems. - Bonus skill

Education and Experience: 

• Minimum of 1 year experience providing help desk, desk side or direct client support.   
• Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs.  
• Strong customer service skills required.  
• After hours and weekend hours required 

• Participation in rotating on-call program.  
• Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.  
• Ability to lift over 50 lbs.  
• Possess a valid driver's license.   

Benefits and Fun Stuff: 

StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics.  Step into a workplace that pulses with fun and vitality - our dynamic environment, complete with exercise equipment and popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight, we ask you to join us, not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here! 

• Generous Paid Time Off Policy 
• Telecommuting Days 
• 401k + Employer Matching 
• FREE - Employee Assistance Program (EAP) 
• Standalone Telemedicine Plan 
• Medical, including a $0 Cost Employee Plan 
• Dental 
• Vision 
• Employer Paid STD, LTD, and Life Insurance Policy  
• Voluntary Life Insurance 

• Coffee and Snacks 
• $2,000 Employee Referral Bonus 
• Certification Incentives