Dental Receptionist and Billing Coordinator

West Cecil Health Center (WCHC) is seeking a dedicated Dental Receptionist and Billing Coordinator to join our team.

WCHC is a thriving nonprofit, community health organization that provides comprehensive and collaborative patient centered healthcare services. This position is based in Conowingo. Bilingual is a plus.

As a Dental Receptionist and Billing Coordinator, you will support our amazing care team by:

• Ensure timely and accurate submission of all claims including following up with third party payers
• Daily review of rejected/denied claims; making edits or appeals to resolve errors to ensure expedited processing
• Management and reconciliation of daily Time of Service (TOS) batches/deposits/petty cash
• Enter payments and denials to patient accounts. Contacts patients regarding outstanding balances and follows up on previous payment commitments
• Coordinates predetermination requests in a timely and accurate manner
• Monitor and manage the collection process, patient account aging, and adjustment/bad debt reporting while keeping management informed of billing, credentialing and collection issues
• • Assist in the analysis and reporting of Accounts Receivable. Utilize systems to collect, analyze, and report information to management in a timely and accurate manner
  • Audits credit balances and refunds payers and/or patients when overpayments occur
  • Answers patient billing questions verbally and/or in writing
  • Perform other related duties as needed
  • Ability to comply with and adhere to all regulatory compliance areas, policies and procedures
  • Ensure effective, positive relationships within and among other department staff, as well as other functional areas within the organization
  • Develop and ensure favorable working relationships with vendors, third party payer resources, and related external resources
  • Uphold and consistently represent the values and mission of the organization at all times
  • Open and close dental suite according to WCHC protocol.
  • Register and schedule patients according to WCHC protocol.
  • Explain WCHC policies to patients.
  • Input encounters.
  • Determine the financial status of patients including Sliding fee eligibility, insurance eligibility and verification of benefits at each visit. Collect any fees or deductibles needed.
  • Review treatment plans with patients. Discuss treatment plan options in relation to financial responsibility as well as educate patients on the basic etiology of dental decay.
  • Triage patients over the phone prior to scheduling appointments for efficient use of doctor and staff time.
  • Conduct follow up telephone calls with patients as requested.
  • Contact patients from the call/wait list to keep schedules full in the event of a cancellation or no show.
  • Confirm appointments.
  • Maintain office supplies needed for receptionist desk activities.
  • Assist in maintaining grant requirements across various voucher programs and contracted partners within those programs.

WHY SHOULD YOU APPLY?

• Growth and Advancement Opportunities
• Company Sponsored Events
• Employee Engagement Committees
• WCHC offers a compressive benefit package including:

1. Medical, Dental, and Vision insurance
2. Health Reimbursement Arrangement
3. Employer paid Life and AD&D and Disability insurance
4. 401K with employer match
5. Generous Paid Time Off and Volunteer time
6. Paid Holidays
7. Education reimbursement

The Medical Receptionist job might be for you if you:

• have a high school diploma or equivalent.
• demonstrate experience and significant knowledge of dental coding, billing and credentialing, 3-5 years dental billing experience, preferred.
• have significant computer and Electronic Health Record (EHR) systems knowledge required. Knowledge of eClinicalWorks is preferred.
• have Federally Qualified Health Center billing experience, preferred.
• have significant knowledge of federal and state billing regulations and credentialing requirements.
• demonstrate analytical skills and aptitude for solving problems.
• demonstrate high level of communication and customer service skills
• have dental receptionist experience, preferred
• have a warm outgoing personality.
• understand dental terminology in order to present treatment plans to patients.
• are highly organized with coordinator background, preferred
• have polished oral, written and interpersonal communications skills required; provides timely and exceptional customer service to patients and internal staff.

At WCHC, we embrace diversity and we don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or veteran status.