Resident Assistant (Student Position)

Job Title: Resident Assistant

Reports To: Operations Coordinator

Location: University of Louisiana Monroe - Warhawk Village Apartments

Compensation: Private bedroom in shared unit, meal plan and $10.00 per hour after 20 hours.

FLSA Status: Student Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

The primary responsibility of a Resident Assistant is to act as a facilitator for the community and to enhance the academic, social, educational, intellectual, physical, vocational, cultural, and environmental development of each of their residents. The Resident Assistant represents the community and acts as a role model for students.

Essential Duties and Responsibilities:

• Community Development
  1. Identify your residents and know where they live within the first three weeks of the semester.
  2. Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/ contracts.
  3. Be available to residents and maintain high level of visibility in the buildings and community.
  4. Encourage residents to take responsibility for incidents and events in the community.
  5. Maintain a positive building community through open communication and programming.
  6. Identify and assist residents with personal, academic, wellness, or other special issues.
  7. Respond and report behavior that is inappropriate.
• Safety and Security
  1. Interpret and enforce community and institution’s regulations and policies.
  2. Learn and implement building-wide emergency response procedures.
  3. Complete and submit Incident Reports as well as, duty logs following each duty shift.
  4. Respond to situations needing attention.
  5. Observe residents who identify emotional, relationship, psychological, academic or social problems. Intervene appropriately or report as needed.
• Programming
  1. Coordinate and complete social or educational programs once a month which follows programming curriculum.
  2. Encourage and involve residents to develop and implement programs.
  3. Complete and submit a Program Proposal and flyer for program by given deadline.
  4. Evaluate and complete Program Evaluation within 24 hours of program completion.
• Facility Management
  1. Assist with room condition assessments prior to Move-In and after Move-Out each semester.
  2. Assist with the opening and closing of the buildings.
  3. Conduct health, safety and maintenance inspections and follow-up accordingly.
  4. Report maintenance concerns for your floor and the buildings.
  5. Complete other facility management responsibilities as assigned.
• Administrative
  1. Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
  2. Maintain confidentiality at all time.
  3. Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester and reporting of maintenance issues.
  4. Participate in RA selection, Move-in/Move-out, RA Training, any Open Houses, other events as assigned.
  5. Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meeting with supervisor and weekly staff meetings.
• Front Desk / Office Responsibilities
  1. Remaining behind the front desk to monitor all building access.
  2. Answering the desk phones professionally.
  3. Distributing resident packages.
  4. Assisting residents with work order requests.
  5. Checking in/out loan keys to residents.
  6. Adhering to employment schedule and dress code.
  7. Enforcing policies / procedures of the residence halls and the university (including campus, state and federal regulations).
  8. Other tasks as assigned.
• Duty
  1. Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
  2. Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings and holding/responding to a duty cell phone overnight)

Qualifications:

• High school diploma.
• Current student at University of Louisiana Monroe
• Maintain full-time enrollment and “good standing” with University of Louisiana Monroe
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Position not eligible for benefits.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.