Player Development Host

Management reserves the right to change the essential duties of this position description from time to time as necessary.

This position can be considered for an alternate work location for no more than two days per week.

POSITION OVERVIEW:

The primary responsibility of the Player Development Host is to acquire, develop, reactivate, and maintain strong relationships with VIP players which lead to increased revenues for the casino. S/he identifies and builds relationships with our VIP guests via multiple contact methods including but not limited to telemarketing, correspondence, promotional opportunities, and special events. S/he will evaluate Casino guest’s activity to determine which complimentary services are applicable: (i.e., hotel rooms, food, beverages, special event tickets, etc.). Actively pursues new Players Club prospects and promotes the benefits of the Players Club program. This is a highly visible position both on and off Casino property, which requires the incumbent to exhibit professional behavior and appearance at all times.

This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.