Customer Care Account Specialist

Chemsolv, Inc. is a Roanoke, Virginia based distributor of industrial chemicals, solvents, lubricants, metalworking fluids, and specialty products serving customers throughout the United States. The company has distribution facilities in Colonial Heights, Virginia; Piney Flats, Tennessee; and Rock Hill, South Carolina, and Eden, NC.

Chemsolv, Inc. has consistently been ranked in the Top 50 Chemical Distributors as published by Purchasing Magazine. The company represents over 100 manufacturers of industrial chemical, silicones, solvents, lubricants, metalworking fluids, and other specialty products and is a member of the National Association of Chemical Distributors, which administers Responsible Distribution.

We are now recruiting qualified candidates for Customer Care Account Specialist.

As the Customer Care Account Specialist, you will be responsible for managing the customer experience with Chemsolv. You will own the order fulfillment process for assigned accounts and are responsible for building partnerships with clientele and long-term business relationships.

Additional responsibilities for Customer Care Specialist include:

• Provides pricing and delivery information.
• Enters orders into ERP system.
• Confirms orders and delivery dates.
• Follows-up on customer orders and inquiries with thorough communication.
• Checks stock for availability and delivery time
• Coordinates with other departments to ensure successful delivery of the product.
• Provides daily/weekly/monthly reporting to Customer Care Manager
• Provides superior customer service and maintains client satisfaction through critical thinking, problem-solving and decision making.

Qualifications for this role include:

• Bachelor's degree in business administration or communication or related field preferred or equivalent experience
• Customer fulfillment experience required.
• Project Management skills required.
• Proficient in Microsoft Office Suite required.
• Knowledge of Datacor or ERP system preferred.
• Proven customer service skills required.
• Ability to troubleshoot and manage complex accounts.
• Ability to multi-task
• Critical thinking skills required.
• Works well in a team environment
• Dependable and punctual

Chemsolv, Inc. offers competitive compensation and benefits including a paid time off plan, medical, dental, and vision insurance, 401(k) retirement plans and more.

Zip Code: 24013