Campground Security Team Member

Security Team Member Job Description

REPORTS TO

Campground Manager, Maintenance Supervisor and/or Owner(s)

POSITION SUMMARY

Responsible for ensuring the general camper safety and compliance of the campground rules are kept to campground standards.

SPECIFIC DUTIES

• Escorting all late arrivals to their campsite and assisting with parking if needed. Delivering firewood afterhours and keeping a detailed record of wood delivered. Turning off projector and hanging projector screen back up after movie night has ended. Answering the afterhours phone during your shifts.
• Ensuring all campers are quiet and respectful of their neighbors during quiet hours. Keeping detailed records of any guests who are not following KOA rules and regulations. Comply with all KOA, federal, state and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and campground customers.
• Provide superior customer service by being attentive, responsive and helpful to guests needs. Report all customer problems, requests or complaints to the Campground Manager, Maintenance Supervisor or the owner(s).
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• All late arrivals are parked in their designated site for their stay.
• All guests enjoying a safe and fun camping experience.
• Demonstration of a positive attitude with guests, management, and team members.
• NPS scores reflect a clean, safe and well-maintained campground.
• Use of safe work practices for a secure work environment for staff and campground guests.

JOB QUALIFICATIONS

• Beginner knowledge of electrical and plumbing equipment and installation
• Beginner knowledge of chemical properties, handling, and usage
• Valid Driver's License
• Ability to work nights, weekends, and holidays

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Long periods of standing
• Ability to bend, kneel, stoop, crouch and climb
• Must be able to operate various loud and vibrating maintenance tools and equipment
• Requires the use of hands/fingers to handle or feel
• Able to travel by auto
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

Included Employee Benefits

• 25% Store discounts
• Eligible for discretionary bonuses by KCN ownership and GM

Terms of Employment

• 25-28 hours per week expected
• $15-17.00/hr based on experience and skillset
• Start Date: Immediately
• Complete Date: September 17, 2023 (Wo-Zha-Wa Days)