Telephonic Case Manager

CorVel is hiring a Telephonic Case Manager for Eastern/Central Pennsylvania. This is a fully remote position open to candidates residing in Pennsylvania only.

The Telephonic Case Manager coordinates resources and creates flexible, cost-effective options for ill or injured individuals on a case-by-case basis to facilitate quality individualized treatment goals, including timely return-to-work if appropriate. The Telephonic Case Manager will rely on their medical knowledge to evaluate the patient’s current treatment plan for medical appropriateness based on their physical and medical status. The Telephonic Case Manager must be able to discuss the patient’s medical and physical conditions with the treating physicians, along with discussing/ recommending alternate treatment plans for the patient. The Telephonic Case Manager must have the ability to explain medical conditions and treatment plans to the patient, family members and adjuster; supporting the goals of the Case Management department, and of CorVel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides medical case management to individuals through coordination with the patient, the physician, other health care providers, the employer, and the referral source.
• Assist in completing First Report of Injury/Illness form, investigate claim, as appropriate, and processes completed First Report forms per state regulations and customer guidelines.
• Coordinate Independent Medical Evaluations.
• Provide assessment, planning, implementation, and evaluation of patient's progress.
• Evaluate patient's treatment plan for appropriateness, medical necessity, and cost effectiveness.
• Ability to utilize their medical and nursing knowledge to allow the case manager to discuss the current treatment plan with the physician and discuss alternate treatment plans.
• Ability to make medical recommendations of available treatment plans to the payer.
• Implement care such as negotiating and coordinating the delivery of durable medical equipment and nursing services.
• Ability to make independent medical decisions and recommendations to all parties.
• Devise cost-effective strategies for medical care.
• Required to read extensively.
• Required to prepare organized reports within a specified timeframe.
• Required to use telephone extensively.
• Minimum Productivity Standard is 95%.
• Requires regular and consistent attendance.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Ability to interface with claims staff, attorneys, physicians and their representatives, and advisors/clients and coworkers.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets.
• Strong interpersonal, time management and organizational skills.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• Graduate of accredited school of nursing.
• PA RN license required
• Additional RN licenses beneficial, but not required.
• Case management experience in worker’s compensation.
• One of the following certifications: CCM, CRRN, CDMS, or COHN is preferred.
• National certification required within 3 years of start
• 3 or more years’ of recent clinical experience, preferably in rehabilitation.
• Strong clinical background in orthopedics, neurology, or rehabilitation preferred.
• Strong cost containment background, such as utilization review or managed care helpful.

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $60,846 – $90,940

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management