Customer Service Representative

The Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on account receivables.

Duties/Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred