Retail Banking Representative

Essential Job Functions:

Customer Service Duties:

1. Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies
2. Proactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses
3. Perform all functions to open and maintain new and existing accounts
4. Actively promote the Bank and its products and services. This will include setting - up a table outside the branch and handing out information when necessary
5. Participate in off-site sales calls, branch networking, community and CRA activities
6. Resolve customer complaints regarding sales, services or account issues. Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departments
7. Maintain correspondence with customers and back office by following-up to ensure resolution
8. Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies
9. Demonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needs
10. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts
11. Approve checks (up to authorized limit) using knowledge of account history and account information on file
12. Perform various administrative duties as directed by Branch Manager

Responsibilities behind Teller Line:

1. Perform all RBR duties such as stop payment orders, accept payment for rental of safe deposit boxes, process deposits / withdrawals, cash checks etc
2. Assist other RBR’s in balancing daily transactions, verifying tickets and daily balancing of the teller area. Assist RBR’s with complex work-related matters (i.e. check cashing).
3. Research and investigate customer claims in archive area, in matters relating to missing deposits, missing checks, original ATM envelopes, etc., to help resolve issues for customers in a timely manner
4. Perform RBR functions as assigned. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts
5. Approve checks (up to authorized limit) using knowledge of account history and account information on file

General Responsibilities:

1. Assist Officers in performing various Branch functions and Branch reports, as requested
2. Render priority services to customers in need of special handling
3. Perform various related clerical duties as directed
4. Knowledge and use of the Bank’s Redi system to keep current with updates to policy and procedures

Knowledge, Skills, and Experience Requirements:

1. High School Diploma or equivalent
2. Minimum of two (2) years Teller experience required or successfully completing the teller training course in lieu of Teller experience
3. Strong interpersonal and communication skills to build rapport with prospective and existing customers
4. Must be flexible to work and/or transfer throughout the network, on an as needed basis
5. Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems

Our job titles may span more than one career level. The starting base salary for this role is between $40,000.00 – $54,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.